IT Support Analyst

An established technology-focused organisation is looking for an IT Support Technician to join its internal IT team. This is a great opportunity for someone with solid Microsoft 365 support experience who also enjoys working with SharePoint, Power Automate and modern workplace technologies. You'll be joining a collaborative team, providing day-to-day technical support while helping improve internal systems, automation and user experience. The role • Provide 1st and 2nd line support to internal users via Microsoft Teams, email and remote support tools • Troubleshoot hardware, software and Microsoft 365 issues • Administer SharePoint, including permissions, security and compliance • Develop and maintain Power Automate workflows and process automation • Support Active Directory, Windows desktop and server environments • Manage user accounts and Microsoft 365 administration • Maintain and update an internal WordPress website • Work with third-party suppliers to resolve technical and licensing issues • Produce clear technical documentation and knowledge articles • Ensure support tickets are managed within agreed SLAs • Contribute to ISO27001 compliant processes and documentation What we're looking for • Previous experience in an IT support or service desk role • Strong Microsoft 365 administration skills • Good knowledge of SharePoint Online • Experience creating or maintaining Power Automate workflows • Windows desktop and Windows Server support experience • Active Directory and PowerShell knowledge • Experience managing or maintaining WordPress websites • Excellent communication and customer service skills • A proactive approach with strong troubleshooting ability Desirable • CompTIA A+, ITIL Foundation or similar certifications • Microsoft certifications • Experience working within ISO27001 or similar security standards What's on offer • £25,000 to £30,000 depending on experience • Hybrid working, 3 days per week in the office • Supportive and collaborative team environment • Opportunity to develop your Microsoft 365, SharePoint and automation skills • Long-term career progression within a growing organisation