IT Support Apprentice

About Jansa IT: At Jansa IT we are committed to delivering excellence when dealing with all your IT needs. Business’s face various challenges in running a successful business. The certainty of success comes from working with an IT company whose experience and expertise will move your business forward. The future of your business depends on how effectively you harness the power of technology. Jansa IT have been assisting customers develop their business for over 15 years, through IT and technology exploitation. We achieve this by identifying solutions, designing, implementing and managing your IT needs. About the role: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. Responsibilities: • First line support: Imaging and maintenance of PC's • Setup, update and fault diagnosis of customer IT systems • General network support and troubleshooting • Call handling: Answering customer queries directly on the phone where required and maintaining accurate records • Maintaining client databases with up-to-date solutions and keeping a clear record of all activities involved in the call tracking software. This is an audit-able activity and must contain up-to-date records • Installation of computers and peripheral devices (e.g. printers, scanners, mobile/smart phones) • Explaining technical issues in a clear way to non-technical clients • Answering the phone in a professional manner and, if relevant passing on any information promptly Desirable skills: • Good customer service skills • Confident speaking on the phone • Some basic knowledge / experience of IT Entry Requirements: • 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject • GCSE Maths and English (or equivalents) at grades 3+ (D or above) • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working hours: 37.5 hours per week, 9am - 5:30pm Benefits: • 28 days annual leave (inc bank holidays) • Regular staff lunches (paid for by company) • Staff events (paid for by company) • Paid sick leave • Flexible working • Pension contribution matching • Mental health and wellbeing support • Travel to/from apprenticeship training and/or customer sites paid for by company Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.