IT Support Engineer

IT Support Engineer – 6 month contract Overview We are looking for an experienced IT Support Engineer to join a busy and fast-paced IT team. This role is ideal for someone with a strong background in end-user support, device provisioning, onboarding/offboarding processes, and user administration within a Microsoft environment. We're particularly interested in IT Support Engineers who have hands-on experience managing Joiners, Leavers and Movers (JLM/JML) processes, building and configuring devices, and supporting users throughout their lifecycle. The successful candidate will have a blend of technical support, device management, user administration and customer-facing experience within a modern Microsoft environment. IT Support Engineer key Responsibilities: • Provide 1st and 2nd line IT support to end users across the business. • Build, configure and deploy laptops, desktops and mobile devices. • Manage Joiners, Leavers and Movers (JLM/JML) processes. • Create, modify and remove user accounts and permissions. • Administer Active Directory and Microsoft Entra ID user profiles. • Support password resets, access requests and permission management. • Troubleshoot hardware, software and application issues. • Provide deskside and remote support to users. • Maintain accurate asset and inventory records. • Escalate complex issues where required while maintaining ownership through to resolution. • Support device imaging, deployments and refresh projects when required. • Assist with documentation and continuous improvement of support processes. IT Support Engineer essential Skills & Experience: • Experience in an IT Support, Desktop Support, Service Desk or Technical Support role. • Strong experience supporting Windows desktop environments. • Hands-on experience building and configuring end-user devices. • Experience managing Joiners, Leavers and Movers (JLM/JML) processes. • Active Directory administration experience. • Microsoft Entra ID / Azure AD administration experience. • User account creation, access management and permissions administration. • Experience supporting Microsoft 365 applications. • Excellent troubleshooting and customer service skills. • Ability to manage multiple priorities in a fast-paced environment. The IT Support Engineer it is required to work full-time onsite 5 days per week in London. Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.