IT Support Engineer

IT Support Engineer – 8-month contract – Fareham My Client is looking for a looking for a proactive and customer-focused IT Support Engineer to join a IT team, providing high-quality 2nd Line support across a modern Microsoft environment. The IT Support Engineer will be responsible for resolving technical issues, supporting business-critical applications, and helping maintain a reliable and secure IT infrastructure. Any previous experience supporting Microsoft 365 migration projects would be a distinct advantage. Skills & Experience • Proven experience providing 2nd Line IT Support in a Microsoft environment. • Strong Microsoft 365 administration and support experience. • Solid knowledge of Active Directory user and group management. • Experience supporting Windows 10 and Windows 11 operating systems. • Good understanding of the Microsoft End User Computing (EUC) stack. • Experience supporting business applications, including troubleshooting and user support. • Knowledge of application patching and server-based application maintenance. • Excellent troubleshooting and problem-solving skills. Key Responsibilities • Provide 2nd Line technical support to end users, resolving incidents and service requests within agreed SLAs. • Administer and support Microsoft 365, including user management, licensing, and troubleshooting. • Manage Active Directory user accounts, including joiners, movers, leavers, group permissions, and password resets. • Support and administer Windows 10 and Windows 11 desktop environments. • Deliver application support for both third-party and internally developed business applications. • Deploy and patch applications on Windows servers, ensuring systems remain secure and up to date. • Investigate technical issues, perform root cause analysis, and implement long-term solutions. The IT Support Engineer is required onsite in Fareham, at least 4 days a week. Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.