IT Support Technician

A legal firm based in Liverpool is seeking a hands-on IT Support Technician to join their growing team. This role is perfect for an ambitious professional with 2+ years of experience who wants to expand their technical skills in a fast-paced business environment. You will manage daily desktop and server queries, assist with M365 and Active Directory administration, and receive full cross-training into enterprise tech like Citrix. The role is paying up to £30,000 and is onsite (Liverpool city centre) to begin with before the option of hybrid working becomes available. Key Responsibilities • Service Desk Support: Act as the main point of escalation, triaging, logging, and resolving tickets via our internal service desk. • Desktop & Office Administration: Manage, update, and troubleshoot Windows 10/11 environments, handle M365 mailbox/group admin, and support core Office applications. • User Access Management: Administer Active Directory, including creating/modifying groups, managing permissions, and handling basic Windows Server tasks. • Infrastructure & Backups: Monitor and troubleshoot basic networking, routing issues, and internal backup solutions to ensure business continuity. • Specialised System Support: Assist with printing services, remote control tools, and legal tech systems like Proclaim. Essential Requirements • Experience: 2+ years of hands-on 1st/2nd line technical support experience in a commercial business setting. • OS & Software: Strong technical knowledge of Windows 10, Windows 11, and Microsoft 365 administration. • Directory Services: Solid grasp of Active Directory user administration and basic Windows Server environments. • Methodology: An active ITIL certification and a firm understanding of structured support processes. • Core Skills: Basic networking knowledge, excellent communication skills, and a strong appetite to learn new technologies. Nice to Have • Legal Tech: Previous IT experience supporting legal environments or Proclaim Case Management software. • Virtualisation: Prior exposure to Citrix or Azure Virtual Desktop (AVD) environments (cross-training into Citrix will be provided). • Support Tools: Experience utilizing remote support platforms like TeamViewer or standard RMM tools.