IT Support Technician

Are you an interested in IT or an experienced 1st Line Engineer with exposure to Microsoft cloud? This is an opportunity to work for a forward thinking and well-respected IT Managed Service Provider in Norwich. With a progressive approach to training their staff, it is in their ethos to help Engineers achieve qualifications to better themselves and their ability. Their approach to clients is quality-driven and customer focussed, ensuring their team provide exceptional service and to work collaboratively with their clients. You will be a motivated and natural problem solver with a keen interest in IT. Role Overview: Our team of IT Support Technicians, or Level 1 Engineers, are the first port of call for incoming IT queries on our Service Desk. IT Support Technicians are required to have strong customer service skills, know how to listen, take details and have a great phone manor. They also need to escalate issues up the Service Desk effectively. Key Responsibilities: • Answering the phone and logging tickets clearly, concisely and accurately, giving the caller reassurance their query is being dealt with professionally • Provide 1st Line diagnosis and resolution, maintaining a high level of 1st time fixes • Understand when work should be escalated to save prolonged time spent on issues • Working as part of a team to help meet KPI’s and customer satisfaction Varying levels of the exposure to the following will be beneficial: Skills: • Microsoft 365 • Windows Desktops • Networking • Wireless • Router/Firewall configuration • Backup software administration If you’re interested in applying or require more information, please contact Shaun Lohan at Atkinson Moss. If you have an up-to-date CV please include it with your email. Not the job for you? Please do reach out as we have multiple Technology Jobs available in Norfolk and Suffolk.