IT Support Technician - Stoke on Trent

IT Support Technician - Stoke on Trent On behalf of our growing client based in Stoke on Trent, we are recruiting for a talented IT Support Technician . As a IT Support Technician , you will provide 1st/2nd line IT support to all end-users and proactively resolve hardware and software issues from all incoming channels. Responsibilities: • Serve as the escalation point for incoming support requests and existing tickets from 1st line support, providing expert assistance when needed. • Provide on-site support to customers, resolving issues, offering consultations, and conducting proactive maintenance as required. • Monitor alerts from customer systems, with a focus on servers and backup systems, and promptly address any issues. • Maintain accurate and up-to-date customer technical documentation. • Continuously develop your skillset to stay updated with emerging technologies and trends. • Contribute to the professional growth and development of Junior Engineers by providing guidance and support. Skills and Experience: • Ideally, a minimum of 1 years experience in a 1st/2nd line IT support role. • Proficiency in Active Directory and Azure administration, with hands-on experience. • Understanding of networking principles and protocols. • Familiarity with ticketing systems and IT service management tools. • Knowledge of 3CX Voice over IP systems/technologies would be advantageous. Benefits This is a great opportunity for a 1st/2nd Line IT Support Technician to join a company that strongly believes in the development of its employees, and you will be rewarded with the following benefits: • A dynamic and collaborative work environment • Opportunities for professional development and training. IT Support Technician - Stoke on Trent