IT Support Technician

We are seeking an enthusiastic and professional IT Support Engineer to join a growing IT team, providing onsite support to a school in Thetford. It is an initial 4-month contract role with an option to become permanent. Pay: Equivalent to £26,000.00-£30,000.00 per year This is a field-based role where you'll work directly with customers, delivering day-to-day IT support, troubleshooting issues, and maintaining IT infrastructure. Key Responsibilities • Provide onsite and remote IT support. • Troubleshoot hardware, software, and network issues. • Manage and update support tickets with clear documentation. • Keep customers informed on progress and resolution of issues. • Prioritise and escalate tickets where required. • Carry out routine IT maintenance tasks. • Identify and report potential opportunities for additional IT solutions. Skills & Experience We're looking for candidates with experience supporting and troubleshooting: • Windows 10/11 • Desktop and laptop hardware • Microsoft 365 and Office applications • Active Directory and Group Policy • Windows Server and Hyper-V • Google Chromebooks and Google Workspace • Printers and print management • Device deployment and imaging • Mobile Device Management (MDM) • Networking, switches, Wi-Fi and patching • Antivirus and endpoint security • Interactive classroom technology (touchscreens, projectors, smartboards) Experience within the education sector is beneficial but not essential. About You You will be: • Professional and customer-focused • Strong communicator with both technical and non-technical users • Organised with excellent time management skills • Able to work independently and manage your workload • A logical problem solver with a proactive approach • Eager to learn and develop your technical skills Benefits • Competitive salary (£26,000 - £30,000), pro rata • Career progression opportunities • Ongoing training and development • Supportive team environment