IT Technician (1st & 2nd Line)

IT Technician (1st & 2nd Line) £28,000-£35,000 On-Site 5 Days (Near Colchester) This is an excellent opportunity for an experienced 1st & 2nd Line IT Technician looking to broaden their technical exposure and take the next step in their career. Joining a growing organisation, you'll play a key role in supporting users, maintaining critical systems, and developing your skills across Microsoft cloud technologies and business applications. Please note, this role is based on site 5-days near Colchester. Key Requirements • Provide 1st and 2nd line support for hardware, software and user issues • Act as a first point of contact for IT incidents and service requests • Support and administer Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive • Assist with Azure/Entra ID user administration, permissions and access management • Manage and resolve tickets in line with agreed service levels • Deliver excellent customer service and clear communication to end users • Work collaboratively with the wider IT team to resolve technical issues and improve service delivery Key Experience • Previous experience in a 1st and/or 2nd Line IT Support role • Experience supporting Microsoft 365 environments • Knowledge of Azure and Entra ID administration • Experience working with service desk or ITSM ticketing systems • Strong troubleshooting skills across hardware, software and remote support environments • Familiarity with Intune, SCCM or similar endpoint management tools • Experience supporting Microsoft Dynamics 365 CRM would be advantageous • Understanding of ITIL principles or an ITIL certification would be beneficial • Strong communication skills with the ability to build effective relationships with users across the business Apply Now!