IT Technician - Helpdesk

My well established Client is urgently recruiting for a proactive and customer-focused IT Technician to join their team for an initial 8 weeks, possibly longer and possibly permanent. Reporting to the Technology Lead and Service Delivery Lead, you'll provide first-line IT support, help maintain their IT infrastructure, and assist with the delivery of technology projects across the business. Key Responsibilities • Provide first-line IT support via phone, email and the helpdesk system. • Troubleshoot hardware, software and user issues, escalating where necessary. • Manage IT helpdesk tickets, ensuring timely updates and resolutions. • Support user onboarding and offboarding, including device setup, account creation and access management. • Maintain IT asset registers, software licences and equipment inventories. • Prepare, redeploy and manage IT equipment, ensuring adequate stock levels. • Liaise with third-party suppliers and service providers. • Monitor mobile device and router usage and carry out routine system maintenance. • Support IT projects and attend company sites when required. • Contribute to continuous improvement initiatives and provide general IT support across the business. About You You'll have: • Experience in a first-line IT support or IT technician role. • Strong problem-solving and communication skills. • A customer-focused approach with excellent organisational skills. • The ability to prioritise tasks and work independently as well as part of a team. • A willingness to learn and support ongoing improvements. This role is fully onsite and there maybe a need to work at weekends which will be paid at 1.5 the agreed hourly rate. If you feel this role is a good fit for your skills and experience, please send an up to date CV for an immediate response and more information on the role / Client.