IT Technician

AJ Chambers are representing an Essex based Schools Trust who are looking for 2x IT Technicians to join their IT Support Function. We are looking for a proactive and customer-focused IT Technician to join our IT Support team. You'll provide first and second-line IT support across our Trust, ensuring staff and students have reliable technology to support teaching and learning. Key Responsibilities • Provide first and second-line IT support for staff and students. • Install, configure and maintain PCs, laptops, tablets and other IT equipment. • Troubleshoot hardware, software, Microsoft 365 and user account issues. • Support classroom technology, including interactive displays, AV equipment and printers. • Manage and prioritise helpdesk tickets, escalating complex issues where required. • Assist with device deployment, software installations and system updates. • Provide IT support for exams, school events and day-to-day operations. • Support educational platforms and maintain secure, reliable IT systems. What We're Looking For • Minimum 2 years' experience in an IT support role. • Strong knowledge of Windows, Microsoft 365 and general hardware/software troubleshooting. • Excellent communication and customer service skills. • Ability to prioritise workloads and solve technical issues efficiently. • A proactive, organised approach with strong attention to detail. • GCSE Maths and English (Grade 4/C or above) or equivalent. Desirable • Experience working within a school or education environment. • Familiarity with educational systems such as Go4Schools, Senso, MIS platforms or classroom AV technology. • Relevant IT qualification. This is a Term time, Full time position so will equate to 45 working weeks of the year. All non term time will be off