Lead Receptionist/Care Navigator

Duties Key Responsibilities: • Support and oversee the daily operation of the Care Navigation Team. • Provide guidance, leadership and support to team members. • Assist patients in understanding their healthcare options and available services. • Coordinate appointments and follow-ups with healthcare providers. • Maintain accurate records of patient interactions and care plans using data entry skills. • Utilise Microsoft Office and SystmOne for documentation and communication purposes. • Manage administration tasks such as repeat prescriptions, new registrations and general enquiries. This list is not exhaustive. • Provide administrative support to the healthcare team as needed. • Demonstrate professionalism in all communications, both over the phone and in written correspondence. • Strict Confidentiality is required within this role. • We require flexibility on days & hours, which are to be agreed between Monday to Friday 7.00am to 6.30pm. Job description Job responsibilities Duties Key Responsibilities: • Support and oversee the daily operation of the Care Navigation Team. • Provide guidance, leadership and support to team members. • Assist patients in understanding their healthcare options and available services. • Coordinate appointments and follow-ups with healthcare providers. • Maintain accurate records of patient interactions and care plans using data entry skills. • Utilise Microsoft Office and SystmOne for documentation and communication purposes. • Manage administration tasks such as repeat prescriptions, new registrations and general enquiries. This list is not exhaustive. • Provide administrative support to the healthcare team as needed. • Demonstrate professionalism in all communications, both over the phone and in written correspondence. • Strict Confidentiality is required within this role. • We require flexibility on days & hours, which are to be agreed between Monday to Friday 7.00am to 6.30pm.