Legal Support Services Team Leader

Legal Support Services Team LeaderLocation: Shrewsbury, Telford, Hereford or Oswestry Job Type: Full Time, Permanent Salary: £27,000 - £30,000 DOE We are recruiting on behalf of a well-established law firm for an experienced Legal Support Services Team Leader to join their leadership team. This is an excellent opportunity for a proactive and organised individual to lead a central legal support function, ensuring the delivery of high-quality administrative and client support services across the business. Key Responsibilities • Lead, manage and support the Legal Support Services team, including legal administrative assistants, client services and telephony staff. • Oversee the day-to-day operation of the shared legal support function, ensuring an efficient and accurate service is provided. • Monitor team performance against key performance indicators (KPIs) and service standards, taking appropriate action where required. • Ensure administrative workflows are completed accurately and within agreed timescales to support legal teams across the firm. • Supervise front-of-house reception and client service functions, ensuring a professional and welcoming experience for clients and visitors. • Oversee the timely transcription of legal dictation using speech recognition technology. • Review and monitor the opening and processing of new client and matter files, ensuring compliance with internal procedures. • Ensure post-completion and file management processes are completed accurately and efficiently. • Oversee the input, maintenance and storage of electronic documentation within the firm's practice and document management systems. • Manage the archiving of closed files in accordance with firm procedures. • Ensure third-party practice management systems are utilised effectively and to a high standard. • Support continuous improvement initiatives, identifying opportunities to enhance processes and service delivery. Key Skills and Experience • Previous experience in a legal support, legal administration or operational management role within a professional services environment. • Proven experience leading, motivating and developing a team. • Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment. • Excellent communication and interpersonal skills, with the ability to build positive working relationships. • High level of accuracy and attention to detail. • Strong IT skills, including experience with practice management, document management and speech recognition systems. • Ability to analyse workloads, monitor performance and implement process improvements. • A proactive, solution-focused approach with excellent problem-solving skills. • Commitment to delivering outstanding service to both internal and external clients. The OpportunityOur client offers a supportive and collaborative working environment, a competitive salary and an excellent benefits package. This is an exciting opportunity to join a forward-thinking legal firm where you can play a key role in leading an essential business support function and contributing to the continued success of the organisation.