Lending Operations Supervisor - Mortgages

A Private Banking institution are seeking a Lending Operations Assistant Manager to supports the Lending & Securities Manager in leading a high-performing operational team responsible for managing, safeguarding and simplifying lending and security activities throughout the lending lifecycle. Overview • Support the Lending & Securities Manager in leading and motivating the team • Oversee daily workflow, resource allocation and service delivery standards. • Support workforce planning and resource management to ensure service levels are maintained. • Provide coaching, feedback and technical guidance to colleagues, escalating issues where appropriate. • Support performance management activities, including objective setting, capability development and performance improvement • Ensure efficient and accurate end-to-end processing of lending and security activities in accordance with regulatory, legal and internal requirements. • Oversee workflow management, ensuring priorities are managed appropriately and activities are delivered within agreed service standards. • Monitor service levels, workflow volumes, quality measures and operational performance indicators, using data and insight to identify trends, risks and opportunities for improvement. • Maintain and enhance Standard Operating Procedures,Training & Competency documentation and Risk Control Self Assessments (RCSA) • SME in reg surrounding regulated and unregulated lending and security • Ensure compliance with FCA/PRA Conduct Rules, Consumer Duty requirements, internal policies and data security standards. • Monitor control effectiveness, identifying trends, risks and opportunities to strengthen the First Line control environment • Drive continuous improvement initiatives that simplify processes, improve customer outcomes and enhance operational efficiency. • Support the delivery and embedding of change initiatives impacting Lending Operation Experience Required • Strong understanding of regulated and unregulated lending and security processes, including documentation, security perfection and associated risk considerations. • Experience within a lending and securities financial services environment. • Experience leading, supervising or developing colleagues within an operational environment. • Ability to manage workflow, competing priorities and service delivery within a fast-paced environment. • Ability to interpret lending documentation and security arrangements