Litigation Officer

Join BCMGlobal Mortgage Services as a Litigation Officer Are you ready to take your career to the next level? BCMGlobal is on the lookout for a Litigation Officer to join our team in Ipswich. This is your chance to step into a pivotal role, managing mortgage accounts and guiding them through the litigation process — all while making a real difference to our customers. What You’ll Do • Own and manage your caseload of mortgage accounts, balancing empathy with expertise. • Speak directly with customers, exploring their circumstances and finding the right solution for every case. • Ensure payment obligations are crystal clear — and collected in line with lender terms and Court Orders. • Navigate loan conditions with confidence, explaining them clearly and fairly. • Flag issues early, offer smart recommendations, and bring balanced, technical insights to complex situations. • Build strong relationships with clients, third parties, and internal teams. • Keep records accurate, up to date, and audit-ready. What You’ll Bring • Empathetic communication style. • A customer-first mindset, always looking for fair, workable outcomes. • Knowledge of mortgage loan documentation, regulations, and the UK Benefits System desirable. • Team spirit — you deliver on commitments and lift others up. Bonus points if you bring: litigation experience, court procedure know-how, a Law degree, or full CeMAP qualification. Why BCMGlobal? At BCMGlobal, you’ll be more than a Litigation Officer — you’ll be part of a collaborative team where your skills are valued, and your growth is championed. We offer: • 25 days holiday (+ option to buy more) • Employer-matched pension (up to 5%) • Life assurance x4 salary • Private health care (role dependent) • Wellbeing & volunteering day • Sports & Social Club Summer & Christmas parties • Employee recognition, referral, and bonus schemes If you’re passionate about people and eager to grow in a fast-paced, rewarding environment — we’d love to hear from you. Apply today and take your career forward with BCMGlobal!