Major & Complex Loss Adjuster

Major & Complex Loss Adjuster (Property) Location: Reading, Birmingham/Midlands, and London/Greater London Overview: We are working with a leading global loss adjusting practice with a strong reputation for handling large, complex and technically demanding property losses across the UK, to appoint a Major & Complex Loss Adjuster into their specialist team. This is a senior field-based role focused on the end-to-end management of high-value and complex commercial and domestic property losses, typically ranging from £250,000 through to multi million pound claims. You will be involved in some of the most challenging and high-profile losses in the market, including industrial fires, large-scale commercial property damage, catastrophic escape of water events, storm and flood losses, construction-related collapse, and complex business interruption (BI) claims. The role sits within a highly experienced MCL function, working alongside chartered adjusters, forensic accountants, engineers, and specialist consultants, with responsibility for driving technical strategy, quantum assessment, and insurer reporting on complex, often multi-party claims. Role Responsibilities: • Manage a portfolio of major and complex property losses from first notification through to final settlement • Lead investigations into cause, origin, and extent of damage, often involving multi-disciplinary expert input • Oversee large-scale site inspections, including commercial premises, industrial facilities, residential blocks, and specialist risks • Analyse and interpret complex policy wordings, endorsements, and coverage issues, including aggregation and subrogation considerations • Prepare detailed technical reports, reserving recommendations, and insurer updates on high-value exposures • Manage and coordinate a network of specialists including forensic accountants, structural engineers, fire investigators, building surveyors, and environmental consultants • Drive quantum evaluation, scope validation, and reinstatement strategy across significant property losses • Lead negotiations with insureds, brokers, loss funders, and corporate stakeholders to achieve commercially sound settlements • Provide input into business interruption calculations, mitigation strategies, and claims projections • Support litigation, arbitration, or mediation processes where required, working closely with legal representatives • Ensure full compliance with regulatory requirements, market protocols, and insurer service standards Experience Required: • Circa 5+ years’ experience in loss adjusting or complex property claims handling • Strong background in commercial property and/or major domestic losses essential • Proven experience handling high-value claims (£250k+ up to multi million) and technically complex perils (fire, flood, subsidence, collapse, BI exposure) • Confident operating in multi-party, high-pressure claims environments with senior stakeholders • Strong technical understanding of policy interpretation, coverage analysis, and quantum assessment • Experience working with or alongside forensic accountants and technical experts highly desirable • Dip CILA or equivalent professional qualification preferred (or working towards chartered status) • Excellent negotiation, communication, and report writing skills • Full UK driving licence required What’s on Offer: • Opportunity to work within a market-leading Major & Complex Loss division handling high-profile and technically challenging claims • Exposure to large commercial, industrial, and catastrophic loss events across multiple sectors • Collaboration with highly experienced chartered adjusters, technical specialists, and forensic teams • Strong technical infrastructure and support from industry-leading experts in quantum, causation, and BI analysis • Clear progression pathways into Senior MCL, Technical Specialist, or Leadership roles within the adjusting function • Hybrid working model with significant autonomy over field-based investigations • A high-performance environment known for its technical excellence, market reputation, and complex claims capability