Manager

Sales Order Processing Manager £35,000 - £40,000 + Benefits | Immediate Opportunity Are you an experienced Sales Order Processing professional who enjoys improving processes, developing teams and driving operational excellence? We are looking for a Sales Order Processing Manager to lead a small team responsible for the accurate and efficient processing of customer and supplier orders. This role will have a particular focus on overseeing, developing and streamlining the Sales Order Processing (SOP) function to ensure exceptional service delivery and operational efficiency. The Role • Lead, coach and develop a team of 3 • Oversee the end-to-end Sales Order Processing function • Ensure customer and supplier orders are processed accurately and efficiently • Review and improve SOP workflows, procedures and best practices • Identify process improvements and remove operational bottlenecks • Monitor KPIs and drive performance across the department • Work closely with Sales, Purchasing, Quality and Operations teams • Resolve escalated order, customer and supplier queries • Ensure service levels are maintained and continuously improved • Act as the voice of the team, ensuring operational priorities are represented across the business About You • Previous experience managing or overseeing a Sales Order Processing function • Strong understanding of order management, customer service and operational processes • Experience within sales operations, customer operations, supply chain, purchasing or a similar environment • Proven ability to identify and implement process improvements • Experience leading, mentoring or supervising a team • Strong customer focus and stakeholder management skills • Confident using KPIs and reporting data to drive decision-making • Highly organised with exceptional attention to detail • A proactive approach with the ability to prioritise effectively in a fast-paced environment What's On Offer? £35,000 - £40,000 salary (negotiable) Profit-related bonus opportunity 23 days holiday Company pension Cycle to Work scheme Free onsite parking Monday-Thursday 8:30am-5:00pm, Friday 8:30am-4:00pm Why Apply? This is an excellent opportunity for a hands-on manager with strong Sales Order Processing experience who wants to make a real impact. You will have the chance to shape processes, develop a high-performing team and play a key role in supporting the continued growth and success of the business. Apply today to find out more.