Master Technician / Workshop Controller

Master Technician / Workshop Controller Salary: £55,000–£60,000 Basic Hours: Monday–Friday Fleet Size: Approximately 70 Vehicles Location: Swanmore Role OverviewWe are seeking a highly skilled and experienced Master Technician / Workshop Controller to take responsibility for the maintenance, repair, compliance, and operational readiness of a fleet of approximately 70 vehicles. This is a hands-on leadership role combining advanced diagnostic expertise with workshop management responsibilities. The successful candidate will oversee all workshop activities, ensure maximum vehicle availability, maintain compliance standards, and lead the day-to-day operation of the fleet maintenance function. Key ResponsibilitiesWorkshop Management • Manage the daily operation of the workshop and fleet maintenance programme. • Plan, schedule, and prioritise all servicing, repairs, inspections, and MOT preparation. • Allocate work effectively to technicians and monitor progress. • Ensure all repairs are completed safely, efficiently, and to manufacturer standards. • Minimise vehicle downtime and maximise fleet availability. Master Technician Duties • Diagnose and rectify complex mechanical, electrical, and diagnostic faults. • Provide technical support and guidance to workshop staff. • Conduct final quality-control inspections on completed work. • Stay current with vehicle technology, manufacturer updates, and industry best practice. • Undertake advanced fault-finding across a mixed vehicle fleet. Fleet Compliance & Maintenance • Ensure all vehicles meet legal, safety, and operational requirements. • Maintain accurate maintenance, inspection, and compliance records. • Oversee MOT scheduling, servicing intervals, and defect management. • Monitor vehicle condition and recommend replacement or refurbishment where appropriate. • Ensure compliance with Health & Safety legislation and company policies. Leadership & Team Development • Lead, mentor, and develop workshop personnel. • Conduct performance reviews and identify training requirements. • Promote a culture of accountability, safety, and continuous improvement. • Support recruitment and onboarding of technical staff when required. Budget & Cost Control • Manage workshop expenditure and maintenance budgets. • Control parts purchasing and inventory levels. • Negotiate with suppliers and external repair providers. • Monitor maintenance costs and identify opportunities for savings. • Deliver cost-effective fleet maintenance without compromising quality or safety. Candidate RequirementsEssential • Qualified Master Technician, Senior Technician, Workshop Controller, or Fleet Engineering Supervisor. • Level 3 NVQ, City & Guilds, or equivalent qualification in Vehicle Maintenance and Repair. • Extensive experience in diagnostics, fault-finding, and vehicle repair. • Strong workshop management and leadership experience. • Excellent planning, organisational, and communication skills. • Experience managing fleet maintenance operations. • Full UK Driving Licence. Desirable • IRTEC accreditation. • HGV, LCV, or mixed fleet experience. • Transport compliance knowledge. • IOSH or Health & Safety qualification. • Experience with fleet management software and workshop management systems. Key Performance Indicators (KPIs) • Fleet Availability • Vehicle Downtime Reduction • First-Time Fix Rate • Workshop Productivity & Efficiency • Maintenance Cost Control • MOT Pass Rate • Compliance & Audit Performance • Health & Safety Compliance • Team Performance & Development Benefits • £55,000–£60,000 Basic Salary • Monday–Friday Working Pattern • Company Pension • Training & Professional Development • Modern Workshop Facilities • Career Progression Opportunities • Company Vehicle (where applicable)