Medical Devices Support Worker

Medical Equipment Pool Support • Issue, collect, track, and return medical devices in line with local procedures • Ensure equipment is cleaned, checked, and prepared for safe clinical use • Maintain equipment availability by monitoring stock levels and escalating shortages • Identify and isolate faulty or unsafe equipment for repair or replacement Helpdesk and Customer Support • Act as a first point of contact for medical device-related queries and requests • Log, prioritise, and manage helpdesk calls and requests using relevant systems • Provide basic fault-finding and troubleshooting advice where appropriate • Escalate complex or urgent issues to Medical Engineering or senior staff • Communicate effectively with clinical users, providing updates and guidance Administrative Duties • Maintain accurate records for equipment loans, assets, servicing, and repairs • Update databases, tracking systems, and spreadsheets in line with procedures • Support audits, inspections, and compliance reporting as required • Prepare reports and documentation for clinical and engineering teams Equipment Safety and Compliance • Assist in ensuring medical devices are used and managed in accordance with safety regulations, policies, and manufacturer guidance • Support adherence to infection control, health and safety, and risk management procedures • Report incidents, near misses, or equipment issues through appropriate channels Teamworking and Service Support • Liaise with clinical departments, stores, portering, and estates teams as required • Support Medical Engineering staff with routine tasks and service delivery • Participate in training and development activities relevant to the role • Contribute to service improvement initiatives and workload flexibility across the team Job description Job responsibilities Medical Equipment Pool Support • Issue, collect, track, and return medical devices in line with local procedures • Ensure equipment is cleaned, checked, and prepared for safe clinical use • Maintain equipment availability by monitoring stock levels and escalating shortages • Identify and isolate faulty or unsafe equipment for repair or replacement Helpdesk and Customer Support • Act as a first point of contact for medical device-related queries and requests • Log, prioritise, and manage helpdesk calls and requests using relevant systems • Provide basic fault-finding and troubleshooting advice where appropriate • Escalate complex or urgent issues to Medical Engineering or senior staff • Communicate effectively with clinical users, providing updates and guidance Administrative Duties • Maintain accurate records for equipment loans, assets, servicing, and repairs • Update databases, tracking systems, and spreadsheets in line with procedures • Support audits, inspections, and compliance reporting as required • Prepare reports and documentation for clinical and engineering teams Equipment Safety and Compliance • Assist in ensuring medical devices are used and managed in accordance with safety regulations, policies, and manufacturer guidance • Support adherence to infection control, health and safety, and risk management procedures • Report incidents, near misses, or equipment issues through appropriate channels Teamworking and Service Support • Liaise with clinical departments, stores, portering, and estates teams as required • Support Medical Engineering staff with routine tasks and service delivery • Participate in training and development activities relevant to the role • Contribute to service improvement initiatives and workload flexibility across the team