Medical Receptionist & Administrator - Park Royal Medical Practice

Reception & Patient-Facing Duties • Provide a warm, professional welcome to all patients and visitors. • Manage patient check-ins, appointment bookings, cancellations and queries via telephone, online systems, and in person. • Navigate patients to the most appropriate clinician or service using practice protocols. • Handle prescription requests, sick notes, registration forms and general enquiries. • Maintain confidentiality and uphold GDPR and Caldicott principles at all times. • Support vulnerable patients with empathy and clear communication. • Manage waiting room flow, ensuring safety, dignity and timely escalation of concerns. Administrative Duties • Process clinical correspondence, including hospital letters, tasks and document workflow. • Update patient records accurately using EMIS Web (or relevant clinical system). • Support recall processes (e.g long-term condition reviews, immunisations, smears). • Assist with data entry, coding and summarising of medical records. • Manage incoming and outgoing mail, emails and practice inboxes. • Support rota coordination, room bookings and meeting administration. • Prepare reports, spreadsheets, or templates as required by the management team. • Assist with maintaining practice policies, SOPs and compliance documentation. Operational Support • Support clinicians with room preparation, equipment checks and basic administrative tasks. • Participate in practice meetings, training sessions and quality improvement projects. • Contribute to CQC compliance activities, including audits and evidence gathering. • Report IT issues, building concerns, or safety risks promptly to the relevant lead. Job description Job responsibilities Reception & Patient-Facing Duties • Provide a warm, professional welcome to all patients and visitors. • Manage patient check-ins, appointment bookings, cancellations and queries via telephone, online systems, and in person. • Navigate patients to the most appropriate clinician or service using practice protocols. • Handle prescription requests, sick notes, registration forms and general enquiries. • Maintain confidentiality and uphold GDPR and Caldicott principles at all times. • Support vulnerable patients with empathy and clear communication. • Manage waiting room flow, ensuring safety, dignity and timely escalation of concerns. Administrative Duties • Process clinical correspondence, including hospital letters, tasks and document workflow. • Update patient records accurately using EMIS Web (or relevant clinical system). • Support recall processes (e.g long-term condition reviews, immunisations, smears). • Assist with data entry, coding and summarising of medical records. • Manage incoming and outgoing mail, emails and practice inboxes. • Support rota coordination, room bookings and meeting administration. • Prepare reports, spreadsheets, or templates as required by the management team. • Assist with maintaining practice policies, SOPs and compliance documentation. Operational Support • Support clinicians with room preparation, equipment checks and basic administrative tasks. • Participate in practice meetings, training sessions and quality improvement projects. • Contribute to CQC compliance activities, including audits and evidence gathering. • Report IT issues, building concerns, or safety risks promptly to the relevant lead.