Medical Receptionist/Care Navigator

• Answering calls and dealing with all aspects of patient facing care including booking appointments, greeting, and directing patients. • Relaying information and queries between patients and clinicians, ensuring clear and concise documentation. • Care navigation (signposting patients to other appropriate services). • Processing online consultations • Actioning and sending tasks to clinical team • Liaising with wider colleagues in primary and secondary care • Dealing with sensitive information always adhering to confidentiality policy • Full working knowledge of Emis for all functions required for the role • Book appointments on Emis and signpost to other services appropriately • Fill up appointments correctly for varied clinicians by signposting correctly • Input prescriptions accurately • Chase up daily DNAs up & do tasks efficiently • Undertake other GP related tasks such as patient registrations, referrals & coding • Register new patients educating them on the practice booking options • Identify and understand patient needs and requirements, through appropriate questioning • Maintain high standards of patient confidentiality. • Carry out all necessary general office duties • Maintain a clean, tidy, effective working area at all times Job description Job responsibilities • Answering calls and dealing with all aspects of patient facing care including booking appointments, greeting, and directing patients. • Relaying information and queries between patients and clinicians, ensuring clear and concise documentation. • Care navigation (signposting patients to other appropriate services). • Processing online consultations • Actioning and sending tasks to clinical team • Liaising with wider colleagues in primary and secondary care • Dealing with sensitive information always adhering to confidentiality policy • Full working knowledge of Emis for all functions required for the role • Book appointments on Emis and signpost to other services appropriately • Fill up appointments correctly for varied clinicians by signposting correctly • Input prescriptions accurately • Chase up daily DNAs up & do tasks efficiently • Undertake other GP related tasks such as patient registrations, referrals & coding • Register new patients educating them on the practice booking options • Identify and understand patient needs and requirements, through appropriate questioning • Maintain high standards of patient confidentiality. • Carry out all necessary general office duties • Maintain a clean, tidy, effective working area at all times