Medical Receptionist

MAJOR DUTIES AND RESPONSIBILITIES OF THE POST: • To ensure reception is operational between 8.00 am - 6.30 pm Monday-Friday. • Utilise the computer system to ensure efficiency of the appointment system and monitor flow of patients into consulting and treatment rooms • To receive patients at the reception desk and deal with their requests sensitively and with respect and diplomacy • To act on patient requests with respect, sympathy and confidentiality • To act in accordance with confidentiality and data protection protocols • To make appointments and arrange follow-up appointments over the telephone, face-to-face and from the practice website • To deal with angry or upset patients and be able to cope with any unpredictable situations that may arise • To liaise with the Treatment Room regarding appointments for minor surgery and to understand the requirements of non-standard appointments • Ensure that patients without appointments but who need urgent consultation are seen in a logical and non-disruptive manner • Advise patients of relevant charges for private services, accept payment and issue receipts for same, and enter all transactions in petty cash book • Respond to all queries and requests for assistance from patients and other visitors • Monitor the Practice email system and deal with patient tasks • To ensure that requests for acute prescriptions are actioned where possible within one working day • Ensure reception and waiting areas are kept neat and tidy • Check computerised patient notes/practice notes/e-mail regularly on computer and action as appropriate • To ensure all the correct investigation forms are prepared for each surgery/clinic such as blood forms, smear forms etc • To print off from the computer or supply any patient leaflets for medical conditions • To ensure all confidential material is kept out of public view and is safely locked away each evening • To report any computer failure and produce paper documentation as needed. • The distribution and collection of patient surveys • To be able to operate the photocopier and scanner • To ensure that protocols and procedures are written for all reception tasks • To be responsible for emergencies between 5.30 pm and 6.30 pm when on late duty Job description Job responsibilities MAJOR DUTIES AND RESPONSIBILITIES OF THE POST: • To ensure reception is operational between 8.00 am - 6.30 pm Monday-Friday. • Utilise the computer system to ensure efficiency of the appointment system and monitor flow of patients into consulting and treatment rooms • To receive patients at the reception desk and deal with their requests sensitively and with respect and diplomacy • To act on patient requests with respect, sympathy and confidentiality • To act in accordance with confidentiality and data protection protocols • To make appointments and arrange follow-up appointments over the telephone, face-to-face and from the practice website • To deal with angry or upset patients and be able to cope with any unpredictable situations that may arise • To liaise with the Treatment Room regarding appointments for minor surgery and to understand the requirements of non-standard appointments • Ensure that patients without appointments but who need urgent consultation are seen in a logical and non-disruptive manner • Advise patients of relevant charges for private services, accept payment and issue receipts for same, and enter all transactions in petty cash book • Respond to all queries and requests for assistance from patients and other visitors • Monitor the Practice email system and deal with patient tasks • To ensure that requests for acute prescriptions are actioned where possible within one working day • Ensure reception and waiting areas are kept neat and tidy • Check computerised patient notes/practice notes/e-mail regularly on computer and action as appropriate • To ensure all the correct investigation forms are prepared for each surgery/clinic such as blood forms, smear forms etc • To print off from the computer or supply any patient leaflets for medical conditions • To ensure all confidential material is kept out of public view and is safely locked away each evening • To report any computer failure and produce paper documentation as needed. • The distribution and collection of patient surveys • To be able to operate the photocopier and scanner • To ensure that protocols and procedures are written for all reception tasks • To be responsible for emergencies between 5.30 pm and 6.30 pm when on late duty