Medical Receptionist

Job Summary: We are looking to appoint a Medical Receptionist to join our busy GP practice who will be the first point of contact for patients, contractors, and visitors as well as carrying out general office tasks. You will be responsible for designated administrative and reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries. You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working alongside our clinical and administration teams. Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community. This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality. Job Responsibilities RECEPTION · Assisting patients and consulting with members of practice team · Processing face-to-face, electronic and telephone requests for appointments ensuring callers are directed to the appropriate healthcare professional or service · Registering new patients, temporary residents and any requiring immediate and necessary treatment, carefully checking all details for accuracy · Taking messages and passing on information • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers GENERAL ADMINISTRATION · Assisting with the opening up/locking up of practice premises and maintaining security in accordance with practice protocols · Processing and distributing incoming and outgoing mail · Filing and retrieving paperwork • Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures • Providing clerical assistance as required, including word/data processing, filing, photocopying, and scanning • Keeping the reception area, notice boards, leaflet etc. tidy and presentable • Cover sickness/annual leave and work reasonable overtime when required Process patients’ changes of address – computer data and medical records (have knowledge of practice area) • Perform any other relevant and reasonable duties that may be requested by the Head Receptionist, Patient Services Manager, Practice Manager or GP Partners • Undertake statutory and mandatory training as required APPOINTMENT SYSTEM MANAGEMENT • Book/edit/cancel appointments ensuring sufficient information is recorded to retrieve medical record • Ensure appropriate appointment is offered (both in the practice and externally at YHN, etc.) CONFIDENTIALITY · Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times. · Maintain an awareness of the Freedom of Information Act. · Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data HEALTH & SAFETY · Comply with Practice Health and Safety and Infection Control policies by following agreed safe working procedures · Actively report Health and Safety hazards and infection hazards immediately · Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination. · Undertaking periodic infection control training (minimum annually) · Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines. · Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients. · Reporting incidents using the organisations Incident Reporting System · Using personal security systems within the workplace according to Practice guidelines · Making effective use of training to update knowledge and skills EQUALITY AND DIVERSITY · The post-holder will support, promote and maintain the Practice’s Equality & Diversity Policy. · No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc. · The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. OTHER DELEGATED DUTIES This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties. Job description Job responsibilities Job Summary: We are looking to appoint a Medical Receptionist to join our busy GP practice who will be the first point of contact for patients, contractors, and visitors as well as carrying out general office tasks. You will be responsible for designated administrative and reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries. You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working alongside our clinical and administration teams. Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community. This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality. Job Responsibilities RECEPTION · Assisting patients and consulting with members of practice team · Processing face-to-face, electronic and telephone requests for appointments ensuring callers are directed to the appropriate healthcare professional or service · Registering new patients, temporary residents and any requiring immediate and necessary treatment, carefully checking all details for accuracy · Taking messages and passing on information • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers GENERAL ADMINISTRATION · Assisting with the opening up/locking up of practice premises and maintaining security in accordance with practice protocols · Processing and distributing incoming and outgoing mail · Filing and retrieving paperwork • Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures • Providing clerical assistance as required, including word/data processing, filing, photocopying, and scanning • Keeping the reception area, notice boards, leaflet etc. tidy and presentable • Cover sickness/annual leave and work reasonable overtime when required Process patients’ changes of address – computer data and medical records (have knowledge of practice area) • Perform any other relevant and reasonable duties that may be requested by the Head Receptionist, Patient Services Manager, Practice Manager or GP Partners • Undertake statutory and mandatory training as required APPOINTMENT SYSTEM MANAGEMENT • Book/edit/cancel appointments ensuring sufficient information is recorded to retrieve medical record • Ensure appropriate appointment is offered (both in the practice and externally at YHN, etc.) CONFIDENTIALITY · Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times. · Maintain an awareness of the Freedom of Information Act. · Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data HEALTH & SAFETY · Comply with Practice Health and Safety and Infection Control policies by following agreed safe working procedures · Actively report Health and Safety hazards and infection hazards immediately · Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination. · Undertaking periodic infection control training (minimum annually) · Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines. · Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients. · Reporting incidents using the organisations Incident Reporting System · Using personal security systems within the workplace according to Practice guidelines · Making effective use of training to update knowledge and skills EQUALITY AND DIVERSITY · The post-holder will support, promote and maintain the Practice’s Equality & Diversity Policy. · No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc. · The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. OTHER DELEGATED DUTIES This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties.