Medical Receptionist

• Welcome patients and visitors in a courteous and professional manner. • Answer telephone calls and respond to patient enquiries. • Book, amend and cancel appointments using the clinical system. • Signpost patients to the most appropriate healthcare professional or service. • Register new patients and update patient records accurately. • Process repeat prescription requests in line with practice procedures. • Handle incoming and outgoing correspondence. • Maintain patient confidentiality and comply with GDPR and NHS policies. • Support clinicians and the wider practice team with administrative tasks. • Ensure reception and waiting areas remain welcoming and well organised. Job description Job responsibilities • Welcome patients and visitors in a courteous and professional manner. • Answer telephone calls and respond to patient enquiries. • Book, amend and cancel appointments using the clinical system. • Signpost patients to the most appropriate healthcare professional or service. • Register new patients and update patient records accurately. • Process repeat prescription requests in line with practice procedures. • Handle incoming and outgoing correspondence. • Maintain patient confidentiality and comply with GDPR and NHS policies. • Support clinicians and the wider practice team with administrative tasks. • Ensure reception and waiting areas remain welcoming and well organised.