Medical Reports Team Lead

This role is fundamentally a player-manager role - you will be working with your team to make sure your service area delivers effectively - both as a whole and taking on a proportion of work to role model to your team best ways of working and how to efficiently execute. The Team Lead is responsible for the day-to-day supervision and coordination of their allocated function, ensuring work is delivered efficiently, accurately and to a high standard. They will monitor workload, productivity, quality and capacity across the team, taking proactive action to address issues and maintain service performance. Acting as the first point of escalation for team members, the Team Lead will provide guidance, support and direction on operational matters, escalating significant risks, staffing concerns and service backlogs to the Service Manager where appropriate. They will undertake regular audits and quality assurance activities to ensure compliance with company standards, policies and procedures. The role plays a key part in developing team capability, supporting the induction, training and ongoing development of colleagues within their specialist area. Team Leads will also contribute to the creation and continuous improvement of Standard Operating Procedures (SOPs), helping to identify opportunities to improve efficiency, quality and service delivery. The Team Lead will provide regular updates on team performance, risks, capacity and operational challenges, ensuring managers have clear visibility of service performance and emerging issues. This is fundamentally a player-manager role, with approximately 80% of time spent undertaking operational duties and 20% dedicated to management and leadership responsibilities. Team Leads are expected to remain actively involved in service delivery, carrying a proportion of the team's workload while providing oversight, coaching and support to colleagues. By working alongside their team, they will role model high standards of performance, demonstrate efficient and effective ways of working, and provide practical leadership that supports both team development and excellent service delivery. Job description Job responsibilities This role is fundamentally a player-manager role - you will be working with your team to make sure your service area delivers effectively - both as a whole and taking on a proportion of work to role model to your team best ways of working and how to efficiently execute. The Team Lead is responsible for the day-to-day supervision and coordination of their allocated function, ensuring work is delivered efficiently, accurately and to a high standard. They will monitor workload, productivity, quality and capacity across the team, taking proactive action to address issues and maintain service performance. Acting as the first point of escalation for team members, the Team Lead will provide guidance, support and direction on operational matters, escalating significant risks, staffing concerns and service backlogs to the Service Manager where appropriate. They will undertake regular audits and quality assurance activities to ensure compliance with company standards, policies and procedures. The role plays a key part in developing team capability, supporting the induction, training and ongoing development of colleagues within their specialist area. Team Leads will also contribute to the creation and continuous improvement of Standard Operating Procedures (SOPs), helping to identify opportunities to improve efficiency, quality and service delivery. The Team Lead will provide regular updates on team performance, risks, capacity and operational challenges, ensuring managers have clear visibility of service performance and emerging issues. This is fundamentally a player-manager role, with approximately 80% of time spent undertaking operational duties and 20% dedicated to management and leadership responsibilities. Team Leads are expected to remain actively involved in service delivery, carrying a proportion of the team's workload while providing oversight, coaching and support to colleagues. By working alongside their team, they will role model high standards of performance, demonstrate efficient and effective ways of working, and provide practical leadership that supports both team development and excellent service delivery.