Medical Secretary ENT- UHL

To act as first point of contact on behalf of the consultant and the Trust and deal effectively and courteously with all enquiries from GPs, patients, other departments within the Trust and all other departments. To type all clinical letters, including those of a sometimes distressing or emotional nature, from audiotape or direct dictation as agreed. To deal with all telephone calls relating to the service, ensuring patient focus is maintained and enquiries are handled in a courteous, tactful and prompt manner, and respecting patient confidentiality at all times. Respond to PAL's enquiries in appropriate time frame. To prioritise and process incoming correspondence and ensure that it is dealt withpromptly by the appropriate member of staff. To ensure that investigation reports are brought to the attention of the appropriate medical team and signed off by the appropriate member of staff. Arrange for the request and/or safe onward transmissions of patient investigation reports and film to other sites where necessary. To maintain filing systems that facilitates the effective running of the department. To use the appropriate IT system for checking patient information and appointments. To manage patient records appropriately, ensuring an up-to-date record is maintained ofall case notes returned from the wards and clinics, that patient case notes are available for clinics and appointments and are dispatched to other departments or hospitals as necessary. Job description Job responsibilities To act as first point of contact on behalf of the consultant and the Trust and deal effectively and courteously with all enquiries from GPs, patients, other departments within the Trust and all other departments. To type all clinical letters, including those of a sometimes distressing or emotional nature, from audiotape or direct dictation as agreed. To deal with all telephone calls relating to the service, ensuring patient focus is maintained and enquiries are handled in a courteous, tactful and prompt manner, and respecting patient confidentiality at all times. Respond to PAL's enquiries in appropriate time frame. To prioritise and process incoming correspondence and ensure that it is dealt withpromptly by the appropriate member of staff. To ensure that investigation reports are brought to the attention of the appropriate medical team and signed off by the appropriate member of staff. Arrange for the request and/or safe onward transmissions of patient investigation reports and film to other sites where necessary. To maintain filing systems that facilitates the effective running of the department. To use the appropriate IT system for checking patient information and appointments. To manage patient records appropriately, ensuring an up-to-date record is maintained ofall case notes returned from the wards and clinics, that patient case notes are available for clinics and appointments and are dispatched to other departments or hospitals as necessary.