Medical Secretary

To provide a comprehensive, confidential, and efficient medical secretarial service to the GPs and wider clinical team. The role involves managing referrals, processing clinical correspondence, maintaining accurate patient records, and supporting the smooth day-to-day running of the practice while delivering a high standard of patient care and administrative support. Key Responsibilities • Provide a professional and confidential secretarial service to GPs and other healthcare professionals. • Prepare, format, and process referral letters, medical reports, and other clinical correspondence. • Manage patient referrals using the NHS e-Referral Service (formerly Choose and Book), ensuring referrals are accurate, timely, and appropriately tracked. • Process incoming hospital correspondence, clinic letters, and test results, ensuring they are accurately filed and actioned within SystmOne. • Use SystmOne to maintain accurate patient records, update demographic information, code documents where appropriate, and manage electronic workflows. • Monitor referral pathways and follow up outstanding appointments or correspondence where necessary. • Liaise with hospitals, community services, and other healthcare providers regarding referrals, appointments, and patient queries. • Respond to patient enquiries relating to referrals, appointments, and medical correspondence in a courteous and professional manner. • Prioritise workload to meet deadlines while maintaining a high level of accuracy. • Ensure compliance with NHS guidelines, GDPR, confidentiality policies, and practice procedures. • Support clinicians with administrative tasks as required. • Participate in practice meetings, mandatory training, and continuous professional development. Job description Job responsibilities To provide a comprehensive, confidential, and efficient medical secretarial service to the GPs and wider clinical team. The role involves managing referrals, processing clinical correspondence, maintaining accurate patient records, and supporting the smooth day-to-day running of the practice while delivering a high standard of patient care and administrative support. Key Responsibilities • Provide a professional and confidential secretarial service to GPs and other healthcare professionals. • Prepare, format, and process referral letters, medical reports, and other clinical correspondence. • Manage patient referrals using the NHS e-Referral Service (formerly Choose and Book), ensuring referrals are accurate, timely, and appropriately tracked. • Process incoming hospital correspondence, clinic letters, and test results, ensuring they are accurately filed and actioned within SystmOne. • Use SystmOne to maintain accurate patient records, update demographic information, code documents where appropriate, and manage electronic workflows. • Monitor referral pathways and follow up outstanding appointments or correspondence where necessary. • Liaise with hospitals, community services, and other healthcare providers regarding referrals, appointments, and patient queries. • Respond to patient enquiries relating to referrals, appointments, and medical correspondence in a courteous and professional manner. • Prioritise workload to meet deadlines while maintaining a high level of accuracy. • Ensure compliance with NHS guidelines, GDPR, confidentiality policies, and practice procedures. • Support clinicians with administrative tasks as required. • Participate in practice meetings, mandatory training, and continuous professional development.