Neighbourhood Health Programme Manager

The Neighbourhood Health Programme Manager will support the Neighbourhood Leadership Team by coordinating delivery of agreed neighbourhood priorities, maintaining the neighbourhood delivery plan, supporting workstreams, producing high-quality reports, and ensuring risks, decisions and resource issues are clearly escalated through agreed governance routes. Working closely with the Clinical Lead, PCN Manager, Place Director, Development Manager for the Integrated Care Area and partner organisations, the postholder will help embed effective neighbourhood structures, delivery mechanisms and assurance processes. The postholder will also contribute to the wider network of Neighbourhood Programme Managers across Cornwall and the Isles of Scilly, supporting shared learning, consistency of approach and development of the ICS neighbourhood model. This is a senior programme delivery and coordination role. It is initially focused on establishing effective neighbourhood working arrangements, supporting the Neighbourhood Steering Group, defining priorities, developing a realistic delivery plan and coordinating agreed workstreams. As integrated neighbourhood arrangements mature, the role may include greater operational oversight, within the limits of agreed governance and delegated authority. Main Duties • Coordinate the monthly Neighbourhood Steering Group / Project Board, including agendas, papers, reports, action tracking and decision logs. • Coordinate neighbourhood workstream meetings and ensure actions, risks, dependencies and decisions are visible and followed through. • Maintain the neighbourhood delivery plan, setting out agreed priorities, milestones, risks, metrics and progress updates. • Produce clear performance, finance, risk and progress reports for the Steering Group and wider governance routes. • Support neighbourhood financial monitoring, working with the PCN Manager, finance colleagues and partners to identify risks, funding requirements and value for money considerations. • Analyse neighbourhood data and produce meaningful insight to support decision-making, using Excel and other analytical or reporting tools as required. • Support development of business cases, funding applications and service improvement proposals, ensuring these are evidence-based and routed through appropriate governance. Key Responsibilities 1. Programme Leadership and Delivery Coordination • Support the development of a high-performing Neighbourhood Steering Group by ensuring clear agendas, papers, actions, decisions and reporting arrangements. • Develop, maintain and review the Neighbourhood Delivery Plan, ensuring priorities, milestones, risks and measures of success are clearly documented. • Act as the programme coordination function for agreed neighbourhood workstreams, helping partners maintain momentum and clarity. • Work with the Integrated Care Area Place Director and Development Manager to ensure neighbourhood plans align with Integrated Care Area priorities. • Build constructive relationships with primary care, community services, local authorities, VCSE partners, acute services, mental health services and communities. • Identify delivery barriers and escalate them with clear options, evidence and recommendations. 2. Service Transformation and Pathway Development • Support mapping of services, assets and gaps to identify opportunities for integration, improvement and better use of existing resources. • Coordinate agreed pathway improvement work to strengthen proactive, preventative and community-based care. • Use Population Health Management information, service data and partner intelligence to support targeted interventions and reduce inequalities. • Support the appropriate use of digital tools, reporting systems and innovative approaches where these improve delivery, access or outcomes. • Support partners to explore opportunities for shared or improved estate usage, where this is relevant to agreed neighbourhood priorities. 3. Performance, Data, Governance and Financial Monitoring • Develop and maintain proportionate performance reporting, using data to track outcomes, quality, access, delivery and impact. • Analyse neighbourhood data and synthesise trends, risks and issues for decision-making. • Produce monthly reports for the Neighbourhood Steering Group, including performance analysis, progress updates, risks and issues, finance monitoring and decisions required. • Maintain a clear risk and issue log, decision log and action tracker for neighbourhood work. • Support financial monitoring and business case development, working within the agreed financial governance framework. • Support workforce planning discussions by coordinating information, identifying implications of proposed changes and ensuring recommendations are taken through appropriate partner governance routes. • Ensure neighbourhood governance arrangements are clear, proportionate and aligned with agreed PCN, partner and system governance requirements. 4. Continuous Improvement and Learning Culture • Apply quality improvement principles to support agreed service improvements and delivery reviews. • Promote peer learning and shared development across neighbourhood and ICS networks. • Use patient, staff, resident and community insight to inform neighbourhood priorities and service improvement work. • Capture and share learning to support the development of the wider ICS neighbourhood model. Decision-Making and Delegated Authority The postholder will make day-to-day programme coordination decisions within the agreed delivery plan and within any delegated limits confirmed by the employer and neighbourhood governance arrangements. The postholder will not independently commit partner organisations to service changes, workforce changes, material expenditure, contractual arrangements or changes in clinical accountability. Decisions requiring partner, financial, workforce, contractual or service-change approval must be escalated through the agreed governance route. The postholder is expected to provide evidence-based recommendations, identify risks and options, and support implementation once decisions have been made by the appropriate governance body. Values and Behaviours Constructive and solutions-focused: Proactive in identifying practical solutions and helping partners move through barriers, while offering constructive challenge grounded in evidence and shared purpose. Collaborative and relationship-centred: Builds trusted, productive relationships across organisational boundaries and creates an inclusive working culture where partners feel respected and able to contribute. Able to navigate competing priorities: Skilled at finding common purpose between organisations with different incentives, pressures and cultures. Diplomatic, resilient and politically astute: Able to move confidently between clinical, operational, managerial and community settings, adapting communication appropriately. Community-driven: Values co-production and champions the voice of residents, patients, carers and communities. Job description Job responsibilities The Neighbourhood Health Programme Manager will support the Neighbourhood Leadership Team by coordinating delivery of agreed neighbourhood priorities, maintaining the neighbourhood delivery plan, supporting workstreams, producing high-quality reports, and ensuring risks, decisions and resource issues are clearly escalated through agreed governance routes. Working closely with the Clinical Lead, PCN Manager, Place Director, Development Manager for the Integrated Care Area and partner organisations, the postholder will help embed effective neighbourhood structures, delivery mechanisms and assurance processes. The postholder will also contribute to the wider network of Neighbourhood Programme Managers across Cornwall and the Isles of Scilly, supporting shared learning, consistency of approach and development of the ICS neighbourhood model. This is a senior programme delivery and coordination role. It is initially focused on establishing effective neighbourhood working arrangements, supporting the Neighbourhood Steering Group, defining priorities, developing a realistic delivery plan and coordinating agreed workstreams. As integrated neighbourhood arrangements mature, the role may include greater operational oversight, within the limits of agreed governance and delegated authority. Main Duties • Coordinate the monthly Neighbourhood Steering Group / Project Board, including agendas, papers, reports, action tracking and decision logs. • Coordinate neighbourhood workstream meetings and ensure actions, risks, dependencies and decisions are visible and followed through. • Maintain the neighbourhood delivery plan, setting out agreed priorities, milestones, risks, metrics and progress updates. • Produce clear performance, finance, risk and progress reports for the Steering Group and wider governance routes. • Support neighbourhood financial monitoring, working with the PCN Manager, finance colleagues and partners to identify risks, funding requirements and value for money considerations. • Analyse neighbourhood data and produce meaningful insight to support decision-making, using Excel and other analytical or reporting tools as required. • Support development of business cases, funding applications and service improvement proposals, ensuring these are evidence-based and routed through appropriate governance. Key Responsibilities 1. Programme Leadership and Delivery Coordination • Support the development of a high-performing Neighbourhood Steering Group by ensuring clear agendas, papers, actions, decisions and reporting arrangements. • Develop, maintain and review the Neighbourhood Delivery Plan, ensuring priorities, milestones, risks and measures of success are clearly documented. • Act as the programme coordination function for agreed neighbourhood workstreams, helping partners maintain momentum and clarity. • Work with the Integrated Care Area Place Director and Development Manager to ensure neighbourhood plans align with Integrated Care Area priorities. • Build constructive relationships with primary care, community services, local authorities, VCSE partners, acute services, mental health services and communities. • Identify delivery barriers and escalate them with clear options, evidence and recommendations. 2. Service Transformation and Pathway Development • Support mapping of services, assets and gaps to identify opportunities for integration, improvement and better use of existing resources. • Coordinate agreed pathway improvement work to strengthen proactive, preventative and community-based care. • Use Population Health Management information, service data and partner intelligence to support targeted interventions and reduce inequalities. • Support the appropriate use of digital tools, reporting systems and innovative approaches where these improve delivery, access or outcomes. • Support partners to explore opportunities for shared or improved estate usage, where this is relevant to agreed neighbourhood priorities. 3. Performance, Data, Governance and Financial Monitoring • Develop and maintain proportionate performance reporting, using data to track outcomes, quality, access, delivery and impact. • Analyse neighbourhood data and synthesise trends, risks and issues for decision-making. • Produce monthly reports for the Neighbourhood Steering Group, including performance analysis, progress updates, risks and issues, finance monitoring and decisions required. • Maintain a clear risk and issue log, decision log and action tracker for neighbourhood work. • Support financial monitoring and business case development, working within the agreed financial governance framework. • Support workforce planning discussions by coordinating information, identifying implications of proposed changes and ensuring recommendations are taken through appropriate partner governance routes. • Ensure neighbourhood governance arrangements are clear, proportionate and aligned with agreed PCN, partner and system governance requirements. 4. Continuous Improvement and Learning Culture • Apply quality improvement principles to support agreed service improvements and delivery reviews. • Promote peer learning and shared development across neighbourhood and ICS networks. • Use patient, staff, resident and community insight to inform neighbourhood priorities and service improvement work. • Capture and share learning to support the development of the wider ICS neighbourhood model. Decision-Making and Delegated Authority The postholder will make day-to-day programme coordination decisions within the agreed delivery plan and within any delegated limits confirmed by the employer and neighbourhood governance arrangements. The postholder will not independently commit partner organisations to service changes, workforce changes, material expenditure, contractual arrangements or changes in clinical accountability. Decisions requiring partner, financial, workforce, contractual or service-change approval must be escalated through the agreed governance route. The postholder is expected to provide evidence-based recommendations, identify risks and options, and support implementation once decisions have been made by the appropriate governance body. Values and Behaviours Constructive and solutions-focused: Proactive in identifying practical solutions and helping partners move through barriers, while offering constructive challenge grounded in evidence and shared purpose. Collaborative and relationship-centred: Builds trusted, productive relationships across organisational boundaries and creates an inclusive working culture where partners feel respected and able to contribute. Able to navigate competing priorities: Skilled at finding common purpose between organisations with different incentives, pressures and cultures. Diplomatic, resilient and politically astute: Able to move confidently between clinical, operational, managerial and community settings, adapting communication appropriately. Community-driven: Values co-production and champions the voice of residents, patients, carers and communities.