Network Engineer (Cisco)

Network Engineer Rate - £58 (an hour) Location - Bracknell (Hybrid) Duration - 12 Months (Initially) Ir35 - Inside (Must use an umbrella company) What will you do: • Provide triage, analysis, and resolution of network incidents • End-to-end incident management, bringing in additional skilled resources as required • Engage or defer to other technical teams as required in resolution of incidents • Act as major incident manager (MIM) when incident impact warrants it • Provide timely updates to stakeholders or incident manager during incidents • Hands on troubleshooting and configuration of networking equipment including Cisco, Meraki, and others as required • Participate in global on-call rotation, including some weekend requirements • Leverage network management systems (NMS) to understand issues and pinpoint where the problem likely is and the impact it is causing • Collect packet captures as necessary; perform initial diagnosis of output where possible • Interface with local contacts and service providers as needed to resolve site connectivity, hardware, service issues; hold providers accountable to SLAs • Proactively identify, engage, and act on situations where "things could be better" • Continually evaluate network capacity and performance; make recommendations for design changes as appropriate • Assist with on-going maintenance of CMDB information and updates of our internal Knowledge Base • Fulfillment of DNS/DHCP requests such as A or CNAME record requests, new DHCP scope requests, or updating MX records • Implementation of changes as defined and requested by design and planning team What do you need to have: • 3+ years' hands on troubleshooting and configuration experience in supporting large multi-national corporate networks utilizing a diverse set of technologies and vendors • 3+ years working directly in Cisco IOS and the Meraki dashboard • 3+ years troubleshooting and configuring WLAN technologies; Cisco and Meraki experience desired. • Experience working with Cisco NSO, SAE, UCS, ISE, and DUO is desired • Experience with VMware • Demonstrated ability to use IOS and Meraki dashboard in the troubleshooting and configuration of the network • Cisco Certified Network Associate (CCNA) or comparable certification required or demonstrable work experience and skill • Comfortable collecting packet captures • Firm understanding and application of network protocols and functions including BGP, OSPF, EIGRP, NAT, DNS, DHCP, SDWAN, IPAM, SDN, ACL, Spanning Tree, VLAN, OSI Model, NetFlow, TACACs • Ability to convey complex technical topics into layman terms while under time constraints • Ability to leverage NMS tools (such as Nagios, SevOne, LiveNX, SolarWinds, NetScout, ServiceNow, Meraki Dashboard, etc.) to diagnose & triage issues or requests • Familiarity with the use and limitations of syslogs, SNMP traps, device polling, NetFlow, and other management functions • Understanding of ITIL and its principles such as event, incident, problem, and change management • Organizational skills to manage multiple priorities at one time while meeting deadlines • Experience participating in network implementation & refresh projects • Experience working with customers remotely and over the phone to assist with network troubleshooting