Network Operations Team Lead

Network Operations Team Lead Location: London (Full-Time, Permanent) Salary: Up to £50,000 + Bonus Benefits: Employee Share Plan, Private Healthcare, Pension, Life Assurance, Income Protection, Enhanced Annual Leave, Mental Health Support, Cycle to Work Scheme and more. Our client, a leading provider of network infrastructure, connectivity and managed technology services, is looking for a Network Operations Team Lead to oversee the performance, development and technical delivery of their Network Operations function. This is an excellent opportunity for a hands-on networking professional who enjoys leading technical teams while remaining involved in the design, maintenance and optimisation of large-scale service provider networks. You'll play a key role in ensuring network reliability, supporting business growth and delivering exceptional customer service. What you'll do • Lead, mentor and develop a team of Network Engineers, creating a high-performance and customer-focused culture. • Act as the senior technical escalation point for complex incidents, service requests and network-related issues. • Manage the day-to-day operation of network services, ensuring high levels of availability and performance. • Commission, maintain and upgrade core network infrastructure across a service provider environment. • Plan and implement network changes while minimising operational risk and customer impact. • Work closely with customers, internal stakeholders and third-party suppliers to resolve technical issues. • Develop and maintain technical processes, procedures and knowledge base documentation. • Drive continuous improvement initiatives, including automation, monitoring and operational efficiencies. • Ensure network documentation remains accurate, detailed and up to date. • Support planned and emergency out-of-hours maintenance activities when required. You'll work closely with engineering, service delivery and operational teams to ensure customers receive a reliable, secure and high-quality networking service. What we're looking for • Minimum 5 years' experience within a Network Operations, Service Desk, ISP or MSP environment. • Previous experience leading or mentoring technical networking teams. • Strong hands-on experience with routing, switching and wireless technologies. • Excellent understanding of TCP/IP networking, MPLS and VPLS environments. • Extensive experience supporting Juniper networking technologies within a service provider environment. • Strong knowledge of BGP, RSVP-based MPLS networks, dual-stack networking and route reflectors. • Experience with network automation, scripting and operational tooling. • Knowledge of DDoS mitigation technologies and network security best practices. • Understanding of industry frameworks such as PCI DSS, ISO 27001 and ITIL. • Strong communication skills with the ability to engage effectively with both technical and non-technical stakeholders. Desirable Experience • CCNA and/or CCNP certification. • JNCIA-Junos or equivalent networking certifications. • ITIL Foundation certification. • Degree educated or equivalent industry experience. • Experience with network monitoring platforms such as SolarWinds. • Exposure to CRM and ERP platforms including Salesforce or Oracle. Why join? • Join a growing and ambitious technology organisation with significant investment in its network infrastructure. • Lead a skilled technical team within a fast-paced and collaborative environment. • Influence operational strategy, service improvements and automation initiatives. • Competitive salary, bonus scheme and employee share plan. • Private healthcare, pension, life assurance and income protection. • 25 days annual leave, increasing with length of service. • Wellbeing support, travel loan and discounted gym membership schemes. The ideal candidate will be a proactive leader with strong technical expertise, excellent problem-solving skills and a passion for delivering outstanding network services. Apply now to lead a high-performing Network Operations team and help shape the future of critical connectivity services.