NPPV3 cleared Service Consultant

Service Consultant – Service Design & Transition 6 Months | Outside IR35 | Up to £520/day | ASAP Start | Active NPPV3 Required We're looking for an experienced Service Consultant to support the design, transition, and operational readiness of complex managed service solutions within a secure environment. Key Responsibilities • Define and implement Service Operating Models. • Support service transition, acceptance testing, and operational readiness activities. • Develop support models, processes, governance, and documentation. • Configure and administer ServiceNow CSM, including Service Catalogue, workflows, ITAM, and CI management. • Deliver operational training and knowledge transfer. • Work closely with architects, project teams, and operational stakeholders. Essential Experience • Service Design, Service Transition, and Operational Readiness. • Hands-on ServiceNow CSM configuration and administration. • Managed services environments, ideally covering WAN, LAN, and WLAN services. • Service acceptance testing and service handover. • Creation of operational documentation, policies, and procedures. • Strong stakeholder management and communication skills. Location & Travel • Work will be delivered across sites in London and Leeds. • Travel to London is expected approximately once every two weeks. • Travel to Leeds is expected approximately once per month. Active NPPV3 clearance is essential.