Ocean Freight Coordinator

Excellent opportunity to work for a very well established Freight Forwarder in the Heathrow area who are offering 25 days holiday and a generous bonus scheme. Our client is expanding their team and are in need of a Special Handling Coordinator to join their international cross trade team department. Previous ocean freight experience either in imports/exports is essential. Duties: • Create and maintain shipment files accurately within the company’s operating system. • Manage cross-trade shipments from booking through to final delivery. • Ensure all shipment milestones and operational updates are recorded promptly and accurately. • Monitor shipment progress and proactively address any issues or delays. Customer Communication • Provide timely and professional updates to UK-based customers. • Respond to customer enquiries and requests efficiently. • Maintain a high standard of customer service throughout the shipment process. • Ensure customers are kept informed of any changes, delays, or exceptions. • Liaise with origin and destination agents worldwide to obtain shipment updates and documentation. • Build and maintain strong working relationships with overseas partners. • Apply agreed tariffs and cost structures accurately within shipment files. • Verify supplier invoices against agreed rates, quotations, and operational records. • Identify discrepancies, unexpected charges, or potential overbilling. • Raise invoice queries with suppliers and agents where appropriate. Essential Skills & Experience Experience in Ocean Freight Operations - Imports / Exports Strong Administrative, Organisational & Communication skills Strong Problem Solving Skills Hours: Mon-Fri Quarterly bonus scheme 25 holidays per annum then increases after 5 years every year up to 28 days