Office Manager

Office & Operations Management • Manage the day-to-day administration and operation of the business. • Maintain the Business Management System with exceptional attention to detail. • Coordinate daily schedules and dispatch cleaning teams efficiently. • Ensure customer records, filing, correspondence, and office systems are maintained accurately. • Manage office supplies, equipment, stock, and laundry requirements. • Ensure compliance with GDPR, Health & Safety, and company procedures. Customer Service & Sales • Handle incoming customer enquiries professionally and courteously. • Manage scheduling requests, service changes, and customer feedback. • Resolve complaints promptly and effectively. • Support new customer acquisition by booking quotations and cleaning appointments. • Deliver excellent customer service to maintain high levels of satisfaction and retention. Payroll & Finance Administration • Prepare payroll information and process monthly payroll requirements. • Support credit control activities and monitor outstanding payments. • Process customer payments and prepare banking. • Maintain payroll records and associated HMRC documentation. Human Resources Support • Assist with recruitment, onboarding, and employee administration. • Coordinate holiday and absence records. • Support staff training and development programmes. • Maintain employee records, driving licence checks, MOT and insurance documentation. • Promote staff engagement and retention initiatives. Leadership & Business Support • Provide cover for the Business Owner during periods of absence. • Support and train office staff where required. • Contribute positively to the overall success and growth of the business. About YouTo succeed in this role, you will have: • Previous office management, administration, or operations experience. • Excellent organisational and time-management skills. • Strong communication and interpersonal abilities. • A professional and confident telephone manner. • Good IT and administrative skills. • High levels of accuracy and attention to detail. • The ability to multitask and prioritise effectively. • A positive, flexible, and team-oriented approach.