Operations and Workforce Lead Phoenix Health PCN

Key Responsibilities Operations and Service Delivery • Coordinate the operational delivery of PCN services and programmes. • Support the implementation of PCN priorities and strategic objectives. • Develop and maintain effective systems and processes to improve efficiency across the network. • Monitor progress against agreed work plans and objectives. • Identify operational risks and escalate issues appropriately. • Support service development and quality improvement initiatives across member practices. Workforce Planning and Development • Lead workforce planning activities across the PCN. • Coordinate the effective deployment and utilisation of ARRS-funded roles. • Monitor workforce capacity, utilisation and productivity. • Support recruitment, onboarding and retention initiatives. • Work with practices to identify workforce gaps and opportunities for service improvement. • Develop workforce reports and recommendations to inform decision-making. • Support workforce development and training programmes. Performance and Reporting • Monitor delivery against PCN contractual requirements and agreed priorities. • Analyse workforce, activity and service data to identify trends and opportunities for improvement. • Support the development of performance dashboards and reporting frameworks. • Provide assurance reports to the Clinical Director and PCN Board as required. Project and Change Management • Coordinate the implementation of new services, initiatives and projects. • Support the delivery of transformation and service redesign programmes. • Track project milestones, risks and outcomes. • Facilitate collaboration between practices and stakeholders to support successful implementation. • Promote a culture of continuous improvement across the network. Essential • Experience in healthcare, primary care or NHS settings • Experience of workforce planning or operational management • Strong project management and organisational skills • Excellent communication and stakeholder management skills • Ability to analyse and interpret performance data Desirable • Experience of working with GP practices or Integrated Care Systems. • Knowledge of Primary Care Networks and PCN DES requirements. Job description Job responsibilities Key Responsibilities Operations and Service Delivery • Coordinate the operational delivery of PCN services and programmes. • Support the implementation of PCN priorities and strategic objectives. • Develop and maintain effective systems and processes to improve efficiency across the network. • Monitor progress against agreed work plans and objectives. • Identify operational risks and escalate issues appropriately. • Support service development and quality improvement initiatives across member practices. Workforce Planning and Development • Lead workforce planning activities across the PCN. • Coordinate the effective deployment and utilisation of ARRS-funded roles. • Monitor workforce capacity, utilisation and productivity. • Support recruitment, onboarding and retention initiatives. • Work with practices to identify workforce gaps and opportunities for service improvement. • Develop workforce reports and recommendations to inform decision-making. • Support workforce development and training programmes. Performance and Reporting • Monitor delivery against PCN contractual requirements and agreed priorities. • Analyse workforce, activity and service data to identify trends and opportunities for improvement. • Support the development of performance dashboards and reporting frameworks. • Provide assurance reports to the Clinical Director and PCN Board as required. Project and Change Management • Coordinate the implementation of new services, initiatives and projects. • Support the delivery of transformation and service redesign programmes. • Track project milestones, risks and outcomes. • Facilitate collaboration between practices and stakeholders to support successful implementation. • Promote a culture of continuous improvement across the network. Essential • Experience in healthcare, primary care or NHS settings • Experience of workforce planning or operational management • Strong project management and organisational skills • Excellent communication and stakeholder management skills • Ability to analyse and interpret performance data Desirable • Experience of working with GP practices or Integrated Care Systems. • Knowledge of Primary Care Networks and PCN DES requirements.