Operations Coordinator

Operations Specialist (Service Delivery) Location: Fully Remote Contract: Permanent, Full-Time (40 hours per week) Salary: £28,000 per annum + company bonus scheme The Opportunity An established UK-based compliance and professional services organisation is seeking an organised and detail-oriented Operations Specialist to join its Service Delivery team. This role plays a key part in coordinating appointments, supporting field-based auditors and inspectors, liaising with customers, and ensuring operational processes run smoothly. Working within a structured and supportive environment, you'll be responsible for maintaining high service standards while managing a variety of administrative and coordination tasks. This is an excellent opportunity for someone with experience in administration, scheduling, customer service or operations support who enjoys working in a process-driven environment and wants to build a long-term career within operations. Key Responsibilities • Coordinate and schedule audit and inspection appointments • Liaise with customers, tenants and field-based auditors to confirm appointments and access arrangements • Manage incoming calls and emails professionally and efficiently • Maintain accurate records within CRM and scheduling systems • Resolve appointment queries and coordinate necessary changes • Escalate issues appropriately where required • Support wider operational and administrative activities • Monitor and update service information to ensure data accuracy • Work collaboratively with internal teams to meet service delivery objectives Candidate Profile We're interested in speaking with individuals who: • Have previous experience in administration, coordination, scheduling, operations support or customer service • Possess excellent organisational skills and strong attention to detail • Are comfortable handling inbound calls and stakeholder communications • Can effectively manage multiple priorities in a fast-paced environment • Demonstrate a proactive and solution-focused approach • Are confident using CRM systems, Microsoft Office and scheduling tools • Enjoy working within structured processes and procedures What's on Offer? • Fully remote working • Structured onboarding and training programme • Supportive and collaborative team culture • Clear progression opportunities within operations and service delivery • Company bonus scheme • Long-term career development within a growing and established organisation Ideal Backgrounds Candidates may come from backgrounds such as: • Operations Administration • Service Coordination • Facilities or Maintenance Administration • Scheduling and Planning • Customer Service • Housing or Property Administration • Compliance Support • Logistics Coordination • Helpdesk or Service Desk Administration