Operations & Customer Support Manager

Customer Support Operations Manager Green Barks Search is partnering with an established international organisation to recruit an Operations & Customer Support Manager for its UK operation based in Birmingham. This is a pivotal role within a growing business where you'll become the driving force behind the day-to-day operation of the UK office, acting as the key link between customers, installation partners and the European head office. You'll enjoy a varied position that combines operational management, customer support, project coordination and technical oversight, giving you the opportunity to make a genuine impact. Working closely with colleagues across the UK and Europe, you'll coordinate installations, support customer projects, oversee service activities, monitor operational performance and ensure customers receive an outstanding experience from initial planning through to project completion. You'll also play an important role in identifying improvements, resolving issues and supporting the continued growth of the UK business. We're looking for an organised, proactive and commercially minded individual who enjoys taking ownership and building strong relationships. You'll have experience in operations, customer support, project coordination or technical administration, ideally within an engineering, technical, manufacturing or healthcare environment. Strong communication skills, excellent organisation and the ability to manage multiple priorities are essential. In return, you'll join a respected international organisation offering genuine autonomy, extensive support from its European headquarters and the opportunity to develop your career as the UK operation continues to grow. If you're looking for a role where you can influence the future of a business while working within a collaborative international team, we'd love to hear from you. For a confidential discussion, please contact Carl Blinkhorn or Johnny Fieldhouse @ Green Barks Search.