Operations Manager

Ensure smooth day-to-day running of all Practice services Maintain clinical system integrity and functionality Act as first point of escalation for Reception manager, Workflow and Secretarial Teams, and Care Co-ordinators Act as practice administrator for clinical IT systems Act as main liaison with ICB IT and external IT providers Maintain IT hardware inventory and asset tracking Deliver staff induction programmes Provide training on clinical or IT systems Support practice manager in ensuring non-clinical staff mandatory training up to date Conduct or oversee staff appraisals for reception and admin staff Act as first point of escalation for HR issues/grievances and disciplinary processes. Absence co-ordinator and return to work interviews for workflow, secretarial and care coordinators Manage PCSE, cervical screening systems (CSMS), and patient records admin processes Support clinical audits and audit cycle activity Liaise with Patient Participation Group (PPG) Manage QOF performance tracking and reporting Coordinate flu and COVID campaign administration Act as Complaints Officer (formal process ownership) Ensure infection control procedures are followed Admin lead for safeguarding Admin lead for prescribing Admin lead for research Manage estates issues and liaise with relevant teams to resolve them Full job description is available on request Job description Job responsibilities Ensure smooth day-to-day running of all Practice services Maintain clinical system integrity and functionality Act as first point of escalation for Reception manager, Workflow and Secretarial Teams, and Care Co-ordinators Act as practice administrator for clinical IT systems Act as main liaison with ICB IT and external IT providers Maintain IT hardware inventory and asset tracking Deliver staff induction programmes Provide training on clinical or IT systems Support practice manager in ensuring non-clinical staff mandatory training up to date Conduct or oversee staff appraisals for reception and admin staff Act as first point of escalation for HR issues/grievances and disciplinary processes. Absence co-ordinator and return to work interviews for workflow, secretarial and care coordinators Manage PCSE, cervical screening systems (CSMS), and patient records admin processes Support clinical audits and audit cycle activity Liaise with Patient Participation Group (PPG) Manage QOF performance tracking and reporting Coordinate flu and COVID campaign administration Act as Complaints Officer (formal process ownership) Ensure infection control procedures are followed Admin lead for safeguarding Admin lead for prescribing Admin lead for research Manage estates issues and liaise with relevant teams to resolve them Full job description is available on request