Operations Manager

Key Responsibilities 1. Operational Leadership & Infrastructure • Provide full operational leadership across all clinical and non-clinical functions in the ADHD and Autism service. • Design and implement scalable operating models to support growth with the support of the Operational Director and CEO. • Oversee capacity planning, workforce modelling, and service delivery frameworks. • Ensure operational resilience, efficiency, and continuity planning 2. Performance Management and KPIs Deliver and manage a robust KPI framework across all services. Monitor and report on: • Clinic utilisation rates • Waiting times and patient flow • Assessment and report turnaround times • DNA (Did Not Attend) rates, and WNB. • Revenue per clinic / clinician • Cost efficiency, staff efficiency and margin performance 3. Service Development and Growth • Lead the development and expansion of ADHD and Autism services. • Identify and implement new service lines, pathways, and delivery models • Support geographical expansion and national scaling strategy • Drive innovation in digital systems, patient pathways, and service delivery in line withagreed service delivery plans. • Consider systems development using technology and AI. 4. Asset and Resource Management Oversee all operational assets including: • Clinical rooms, facilities, IT systems, platforms • Medical equipment and assessment tools • Ensure optimal utilisation, maintenance and cost-effectiveness of assets • Implement asset tracking and lifecycle management processe5. Team Leadership and Organisational Development • Lead/grow a high-performing/scaling operations function • Build a structured management layer with clear accountability • Develop leadership capability within the team • Drive a performance-driven, accountable, and solution-focused culture6. Governance, Risk & Compliance • Oversee day to day operational compliance with CQC, safeguarding and clinical governance standards working alongside the Quality and Compliance Director. • Complete operational audits, quality assurance, and continuous improvement. • Escalation of risk and complex patients. • Maintain oversight of policies, SOPs and regulatory readiness • Create a culture of safety and openness to learn.7. Commercial and Financial Oversight • Contribute to budget setting, forecasting, and financial planning • Identify cost-saving opportunities and efficiency improvements • Drive profitability through operational optimisation • Support contract development (private, NHS, and partnerships 8. Strategic Leadership • Act as a key member of the senior leadership team • Translate strategic goals into operational delivery plans • Support long-term organisational planning and growth strategy • Provide insight through data, performance trends, and market awareness Job description Job responsibilities Key Responsibilities 1. Operational Leadership & Infrastructure • Provide full operational leadership across all clinical and non-clinical functions in the ADHD and Autism service. • Design and implement scalable operating models to support growth with the support of the Operational Director and CEO. • Oversee capacity planning, workforce modelling, and service delivery frameworks. • Ensure operational resilience, efficiency, and continuity planning 2. Performance Management and KPIs Deliver and manage a robust KPI framework across all services. Monitor and report on: • Clinic utilisation rates • Waiting times and patient flow • Assessment and report turnaround times • DNA (Did Not Attend) rates, and WNB. • Revenue per clinic / clinician • Cost efficiency, staff efficiency and margin performance 3. Service Development and Growth • Lead the development and expansion of ADHD and Autism services. • Identify and implement new service lines, pathways, and delivery models • Support geographical expansion and national scaling strategy • Drive innovation in digital systems, patient pathways, and service delivery in line withagreed service delivery plans. • Consider systems development using technology and AI. 4. Asset and Resource Management Oversee all operational assets including: • Clinical rooms, facilities, IT systems, platforms • Medical equipment and assessment tools • Ensure optimal utilisation, maintenance and cost-effectiveness of assets • Implement asset tracking and lifecycle management processe5. Team Leadership and Organisational Development • Lead/grow a high-performing/scaling operations function • Build a structured management layer with clear accountability • Develop leadership capability within the team • Drive a performance-driven, accountable, and solution-focused culture6. Governance, Risk & Compliance • Oversee day to day operational compliance with CQC, safeguarding and clinical governance standards working alongside the Quality and Compliance Director. • Complete operational audits, quality assurance, and continuous improvement. • Escalation of risk and complex patients. • Maintain oversight of policies, SOPs and regulatory readiness • Create a culture of safety and openness to learn.7. Commercial and Financial Oversight • Contribute to budget setting, forecasting, and financial planning • Identify cost-saving opportunities and efficiency improvements • Drive profitability through operational optimisation • Support contract development (private, NHS, and partnerships 8. Strategic Leadership • Act as a key member of the senior leadership team • Translate strategic goals into operational delivery plans • Support long-term organisational planning and growth strategy • Provide insight through data, performance trends, and market awareness