Operations Manager

Operations Manager Location: Thatcham Working Hours: Monday to Friday, 7:00am – 4:00pm or 6:00am – 3:00pm Salary: £28,000 – £31,000 per annum (DOE) We are recruiting for an experienced and hands-on Production/Operations Manager to join a fast-paced commercial environment known for delivering high-quality service. This is an excellent opportunity for a proactive leader who thrives in a busy setting and can effectively manage both people and processes—particularly as the business approaches its peak summer period. Key Responsibilities Operational Management • Oversee daily operations from intake through to dispatch, ensuring smooth workflow across the production line • Lead daily morning briefings to review performance, set targets, and address any operational challenges • Monitor and achieve key performance indicators (KPIs) • Ensure compliance with health & safety and operational procedures • Continuously identify and implement process improvements to increase efficiency Team Leadership • Lead, motivate, and support a diverse workforce, including individuals with varying levels of English fluency • Train, develop, and regularly review team performance • Effectively plan staffing levels in line with workload and budgets • Provide hands-on support when needed, including stepping in early (from 6am) in the absence of a Team Leader Quality & Customer Service • Maintain high service standards and resolve issues quickly and effectively • Act as a key point of contact for clients, ensuring expectations are consistently met • Support onboarding of new clients, including planning resources and workflow integration Stock & Equipment Management • Manage stock levels and ensure timely ordering of supplies • Oversee equipment maintenance, minimising downtime and disruption Finance & Reporting • Assist with budget management and cost control • Analyse operational data to identify trends and drive improvements • Provide regular performance updates to the Operations Director Skills & Experience Required • Proven experience in operations or team management (laundry or production environment advantageous) • Strong leadership skills with the ability to engage and communicate across diverse teams • Highly organised with excellent multitasking abilities in a fast-paced environment • Calm under pressure with strong problem-solving skills and a proactive approach • Confident using Microsoft Office and reporting systems Personal Attributes • Strong organisational and administrative skills, with attention to detail • Excellent customer service mindset • A positive, can-do attitude and approachable leadership style • Ability to think quickly, make decisions, and keep operations running smoothly in a busy production setting Benefits • 28 days holiday (including bank holidays) • Company pension scheme • Free onsite parking • Complimentary refreshments (tea, coffee, soft drinks, and summer treats) • No weekend or bank holiday work (unless business-critical)