Operations Manager

Operational Management • Lead the day-to-day operational running of the Practice. • Monitor operational performance, patient access and service delivery. • Manage capacity planning and resource allocation. • Develop and implement operational procedures and working practices. • Lead operational improvement and transformation projects. • Coordinate business continuity planning and testing. • Produce and analyse operational performance reports. Leadership and Workforce Management • Line manage the Reception Lead and designated operational staff. • Manage day-to-day staffing issues and performance concerns. • Monitor sickness absence and attendance. • Support recruitment and selection processes. • Identify operational training and development needs. • Promote a positive, accountable and high-performing culture. Patient Services and Complaints • Lead operational delivery of patient services. • Monitor appointment utilisation and access performance. • Investigate operational complaints and prepare responses. • Analyse trends and implement service improvements. • Support delivery of an excellent patient experience. Governance, Compliance and Risk • Act as operational lead for Health & Safety. • Coordinate risk assessments and incident investigations. • Support CQC compliance and regulatory readiness. • Monitor operational audits and completion of actions. • Ensure operational compliance with Practice policies and procedures. IT, Premises and Facilities • Lead implementation and optimisation of operational systems. • Manage premises maintenance, contractors and facilities services. • Oversee operational purchasing within delegated budgets. • Support digital innovation and process improvement. • Ensure the Practice environment remains safe and fit for purpose. Communication and Partnership Working • Work collaboratively with clinicians, managers and external stakeholders. • Attend and contribute to management meetings. • Support effective communication across teams. • Represent the Practice professionally when required. Job description Job responsibilities Operational Management • Lead the day-to-day operational running of the Practice. • Monitor operational performance, patient access and service delivery. • Manage capacity planning and resource allocation. • Develop and implement operational procedures and working practices. • Lead operational improvement and transformation projects. • Coordinate business continuity planning and testing. • Produce and analyse operational performance reports. Leadership and Workforce Management • Line manage the Reception Lead and designated operational staff. • Manage day-to-day staffing issues and performance concerns. • Monitor sickness absence and attendance. • Support recruitment and selection processes. • Identify operational training and development needs. • Promote a positive, accountable and high-performing culture. Patient Services and Complaints • Lead operational delivery of patient services. • Monitor appointment utilisation and access performance. • Investigate operational complaints and prepare responses. • Analyse trends and implement service improvements. • Support delivery of an excellent patient experience. Governance, Compliance and Risk • Act as operational lead for Health & Safety. • Coordinate risk assessments and incident investigations. • Support CQC compliance and regulatory readiness. • Monitor operational audits and completion of actions. • Ensure operational compliance with Practice policies and procedures. IT, Premises and Facilities • Lead implementation and optimisation of operational systems. • Manage premises maintenance, contractors and facilities services. • Oversee operational purchasing within delegated budgets. • Support digital innovation and process improvement. • Ensure the Practice environment remains safe and fit for purpose. Communication and Partnership Working • Work collaboratively with clinicians, managers and external stakeholders. • Attend and contribute to management meetings. • Support effective communication across teams. • Represent the Practice professionally when required.