Outpatient appointment dept. - Receptionist

Duties and responsibilities • Admitting and discharging patients on Cerner including internal transfers and cancellations in a timely fashion as set by the reception manager • Make follow up appointments/review clinic entries for patients in the Outpatient areas, and ensure Clinic Outcome forms are completed at the end of every clinic • Ensure the accurate entry and up-date of patient details and patient hospital clinical care episodes • Ensure patient details are verified and accurately updated on Cerner during the booking/admitting process • To maintain patient confidentiality and be aware of data protection issues when entering all patient information on all Trust administration and clinical information systems • To follow Trust Overseas/Private patients procedure to ensure that the Trust receives the income generated by these patients • Preparing case notes appropriately including pre-assessment packs and letters as required • Tracking all case notes on the electronic tracking system, and sending them out to other departments or staff as required (Coding, medical secretaries, medical records etc) • Participate in the Performance Review Development Programme process to ensure personal skills are enhanced • To comply with 18 weeks RTT pathways including Choose & Book and 2 Week Wait targets and escalate any concerns regarding this to team leads • To support the booking of patient through internal message pools and email accounts where required • To answer the phone and deal with patient queries politely and efficiently • To be able to remain calm during difficult conversations which may occur if a patient is unhappy about their outpatient appointment, and escalate any concerns to team lead and reception manager where required • Printing of referrals from ERS as and when requested by the clinician • To communicate appointment booking by text message to the patients • To manage and book the fracture clinic appointments through the designated email inbox   This job description may be subject to change according to the varying needs of the service. Such changes will be made after discussion between the post holder and the manager. All duties must be carried out under supervision or within Trust policy and procedure. Detailed job description and main responsibilities Job description attached Job description Job responsibilities Duties and responsibilities • Admitting and discharging patients on Cerner including internal transfers and cancellations in a timely fashion as set by the reception manager • Make follow up appointments/review clinic entries for patients in the Outpatient areas, and ensure Clinic Outcome forms are completed at the end of every clinic • Ensure the accurate entry and up-date of patient details and patient hospital clinical care episodes • Ensure patient details are verified and accurately updated on Cerner during the booking/admitting process • To maintain patient confidentiality and be aware of data protection issues when entering all patient information on all Trust administration and clinical information systems • To follow Trust Overseas/Private patients procedure to ensure that the Trust receives the income generated by these patients • Preparing case notes appropriately including pre-assessment packs and letters as required • Tracking all case notes on the electronic tracking system, and sending them out to other departments or staff as required (Coding, medical secretaries, medical records etc) • Participate in the Performance Review Development Programme process to ensure personal skills are enhanced • To comply with 18 weeks RTT pathways including Choose & Book and 2 Week Wait targets and escalate any concerns regarding this to team leads • To support the booking of patient through internal message pools and email accounts where required • To answer the phone and deal with patient queries politely and efficiently • To be able to remain calm during difficult conversations which may occur if a patient is unhappy about their outpatient appointment, and escalate any concerns to team lead and reception manager where required • Printing of referrals from ERS as and when requested by the clinician • To communicate appointment booking by text message to the patients • To manage and book the fracture clinic appointments through the designated email inbox   This job description may be subject to change according to the varying needs of the service. Such changes will be made after discussion between the post holder and the manager. All duties must be carried out under supervision or within Trust policy and procedure. Detailed job description and main responsibilities Job description attached