Job description
Main duties
As our Administrator/Concierge, you will be...
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providing an efficient and welcoming reception service, giving all visitors their first taste of the WCS Care experience; responding to a wide range of enquiries, taking detailed and accurate messages, whilst keeping the reception area tidy
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answering all phone calls, dealing with the queries and/or taking detailed accurate messages and forwarding on to the correct member of staff
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sorting and distributing any post that arrives
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taking responsibility for the staging of the concepts within the home, such as the hairdressers
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providing support to the management team with their administrative tasks and the management team’s electronic diaries
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processing purchase invoices, forwarding to Head Office for payment and to maintain accurate budgetary records
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maintaining accurate records of Residents’ Fund, Residents’ Property and Petty Cash expenditure
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assisting the management team with the processing of leave applications, other absences, TOIL, and recruitment documentation
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being the liaison between outside agencies and staff, residents, relatives, and others
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undertaking other duties that may be required in line with this level of post
Benefits
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WCS Care offers a range of benefits including:
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staff rostering mobile app (BookJane) which lets you check your rota and pick up extra shifts quickly and easily from your phone
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flexible and scheduled shifts for work/life balance
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access to faster pay through Stream (up to 50% of earned wages before payday) as well as savings accounts, a benefits checker and financial advice
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employee assistance programme offering health and wellbeing, employment, financial and legal advice to staff and their family members
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in-house Management and Care Colleges to support team members to progress their careers in care
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free training online and in-person
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continual investment in our people, evidenced by our Investors in People Platinum level accreditation
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auto-enrolment pension scheme
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referral scheme offering £250 per successful candidate (when they've been with us for 3 months and have worked 3 shifts per week)
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free workwear, including fleece
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free DBS check