Pathway Coordinator

JOB SUMMARY The role (and team) is an integral part of the patient pathway (referral to discharge), ensuring that the process is both efficient and effective. This is achieved by accurately processing and actively monitoring the flow of information throughout the patient pathway. The Pathways team look through each patient's referral carefully to make sure the clinician has all the relevant information about the patients condition available to them on our electronic record system. This means the patients get the most out of their time with the consultant, as all relevant test results and images are available for review. We work with several NHS trusts and independent hospitals in the local area and have our own in-house diagnostic services. A part of the Pathway role is to forward results from tests to the patient's GP surgery as well as our consultants. You will need to have excellent attention to detail and use initiative and good judgement to problem solve and consider the best course of action to take for the patient. DUTIES AND RESPONSIBILITIES OF THE POST • Prepare clinics for each clinician across all specialities ahead of their clinics. This will include details about their expected appointments, routine results that have been received, pathology results for filing and patient queries. • For new patient appointments, thoroughly review the referral information provided by the GP, picking out investigations or tests that have already been completed and adding them to the patient's electronic record. • For follow-up patient appointments, review the previous clinic letter and referrals out recommended and ensure these have been conducted and the results are available for review. • Process post-clinic folder documentation by distributing and actioning the contents as required. • Shared responsibility for managing the Pathway shared email box and the shared tasks on our patient record system, actioning them as appropriate within a timely fashion. • Communicating and sending the results of diagnostic tests we have conducted in-house to the patient's GP within the specified timeframes. • For results we have received from external providers for our patients, review the results, add to the patient's record, and take the necessary follow-up actions; removing patients from waitlists, booking follow-up appointments, for example. • There may be urgent findings on reports that need actioning immediately, following processes to highlight this to the clinician and follow their guidance on the outcome required to progress the patient's care. • Chase reports, results and other documentation with GPs, hospitals and third-party providers, working proactively and independently to achieve required outcomes. Manage the incoming and outgoing image requests. • Track patient pathways from referral to discharge, highlighting and resolving queries as they are encountered. • Maintain excellent working relationships with colleagues, consultants and external providers. • Maintaining accurate patient records by updating wait lists, updating tasks, saving delivery / read receipts, adding results and notes. • Manage multiple tasks, prioritising own workload and working with the team to ensure work is completed within target timeframes. • Undertake any other reasonable duties as commensurate with the nature of this role. • Undertake any mandatory training as appropriate to the post and as directed. WORK SETTING AND REVIEW To manage one's own workload efficiently and effectively on a daily basis with a degree of autonomy. Maintain confidentiality at all times. Make decisions pertaining to the smooth and efficient running of the department, acting independently but, where necessary, referring problems to management or the appropriate consultant via the quickest route possible. CONFIDENTIALITY The post holder must maintain the confidentiality of information about patients, staff, and DHC business in accordance with the Data Protection Act 1998 and Caldicott principles. Job description Job responsibilities JOB SUMMARY The role (and team) is an integral part of the patient pathway (referral to discharge), ensuring that the process is both efficient and effective. This is achieved by accurately processing and actively monitoring the flow of information throughout the patient pathway. The Pathways team look through each patient's referral carefully to make sure the clinician has all the relevant information about the patients condition available to them on our electronic record system. This means the patients get the most out of their time with the consultant, as all relevant test results and images are available for review. We work with several NHS trusts and independent hospitals in the local area and have our own in-house diagnostic services. A part of the Pathway role is to forward results from tests to the patient's GP surgery as well as our consultants. You will need to have excellent attention to detail and use initiative and good judgement to problem solve and consider the best course of action to take for the patient. DUTIES AND RESPONSIBILITIES OF THE POST • Prepare clinics for each clinician across all specialities ahead of their clinics. This will include details about their expected appointments, routine results that have been received, pathology results for filing and patient queries. • For new patient appointments, thoroughly review the referral information provided by the GP, picking out investigations or tests that have already been completed and adding them to the patient's electronic record. • For follow-up patient appointments, review the previous clinic letter and referrals out recommended and ensure these have been conducted and the results are available for review. • Process post-clinic folder documentation by distributing and actioning the contents as required. • Shared responsibility for managing the Pathway shared email box and the shared tasks on our patient record system, actioning them as appropriate within a timely fashion. • Communicating and sending the results of diagnostic tests we have conducted in-house to the patient's GP within the specified timeframes. • For results we have received from external providers for our patients, review the results, add to the patient's record, and take the necessary follow-up actions; removing patients from waitlists, booking follow-up appointments, for example. • There may be urgent findings on reports that need actioning immediately, following processes to highlight this to the clinician and follow their guidance on the outcome required to progress the patient's care. • Chase reports, results and other documentation with GPs, hospitals and third-party providers, working proactively and independently to achieve required outcomes. Manage the incoming and outgoing image requests. • Track patient pathways from referral to discharge, highlighting and resolving queries as they are encountered. • Maintain excellent working relationships with colleagues, consultants and external providers. • Maintaining accurate patient records by updating wait lists, updating tasks, saving delivery / read receipts, adding results and notes. • Manage multiple tasks, prioritising own workload and working with the team to ensure work is completed within target timeframes. • Undertake any other reasonable duties as commensurate with the nature of this role. • Undertake any mandatory training as appropriate to the post and as directed. WORK SETTING AND REVIEW To manage one's own workload efficiently and effectively on a daily basis with a degree of autonomy. Maintain confidentiality at all times. Make decisions pertaining to the smooth and efficient running of the department, acting independently but, where necessary, referring problems to management or the appropriate consultant via the quickest route possible. CONFIDENTIALITY The post holder must maintain the confidentiality of information about patients, staff, and DHC business in accordance with the Data Protection Act 1998 and Caldicott principles.