Patient Administrator

Role Summary: To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team. To be responsible for undertaking a wide range of administrative duties and the provision of general support to the surgery team. Duties can include but are not limited to, greeting patients and signposting, booking appointments, processing of information and assisting patients as required. This will include a mix of patient facing and clerical duties. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the surgery team, liaising with outside organisations such as secondary care and community providers. Main Duties and General Administrative Responsibilities: • To function as the Patient Administrator for Cherry Hinton Medical Practice, liaising with clinical staff & patients as required, working with the GP Clinical System - SystmOne • Monitoring the practice appointment system • Answer incoming phone calls, transferring calls or dealing with the callers request appropriately • Providing a front of house first point of contact for patients within the reception area • Processing repeat prescription requests • Processing Accurx Online Triage bookings • Enter and read/SNOMED CT code data taken from clinical letters • Patient data entry allocation & collation; processing and recording information in accordance with CGPN procedures • Data entry of new and temporary registrations and relevant patient information as required • Offer general clerical assistance to Cherry Hinton Medical Practice in all aspects of practice delivery and project a positive and friendly image to patients and colleagues, either in person or via the telephone • Supporting Secretarial cover as required • Support other members of staff, providing cover during staff absences • Scan patient-related documentation and attach scanned documents to patients healthcare records • Action incoming emails when necessary • Always observe patient confidentiality • Be familiar and comply with all Health and Safety rules and guidance policies • Ensure computer/written records are accurately maintained and securely stored • Other duties as necessary for the efficient operation of the surgery • Undergo mandatory training as may be required to develop your skills and abilities • Act in accordance with the CGPN rules and code of conduct Confidentiality: • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, CGPN staff and other healthcare workers. They may also have access to information relating to CGPN as a business organisation. All such information from any source is to be regarded as strictly confidential • Information relating to patients, carers, colleagues, other healthcare workers or the business of CGPN may only be divulged to authorised persons in accordance with CGPN policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: • The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the CGPN Health & Safety Policy, to include:Using personal security systems within the workplace according to CGPN guidelines • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks • Making effective use of training to update knowledge and skills • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards • Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: • Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with CGPN procedures and policies, and current legislation • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by CGPN as part of this employment, such training to include: • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within CGPN, and will: • Alert other team members to issues of quality and risk • Assess own performance and take accountability for own actions, either directly or under supervision • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance • Work effectively with individuals in other agencies to meet patients needs • Effectively manage own time, workload and resources Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: • Communicate effectively with other team members • Communicate effectively with patients and carers • Recognise peoples needs for alternative methods of communication and respond accordingly This role description is intended as a basic guide to the responsibilities of the post and is not exhaustive and may be subject to review in consultation with the post holder. Job description Job responsibilities Role Summary: To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team. To be responsible for undertaking a wide range of administrative duties and the provision of general support to the surgery team. Duties can include but are not limited to, greeting patients and signposting, booking appointments, processing of information and assisting patients as required. This will include a mix of patient facing and clerical duties. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the surgery team, liaising with outside organisations such as secondary care and community providers. Main Duties and General Administrative Responsibilities: • To function as the Patient Administrator for Cherry Hinton Medical Practice, liaising with clinical staff & patients as required, working with the GP Clinical System - SystmOne • Monitoring the practice appointment system • Answer incoming phone calls, transferring calls or dealing with the callers request appropriately • Providing a front of house first point of contact for patients within the reception area • Processing repeat prescription requests • Processing Accurx Online Triage bookings • Enter and read/SNOMED CT code data taken from clinical letters • Patient data entry allocation & collation; processing and recording information in accordance with CGPN procedures • Data entry of new and temporary registrations and relevant patient information as required • Offer general clerical assistance to Cherry Hinton Medical Practice in all aspects of practice delivery and project a positive and friendly image to patients and colleagues, either in person or via the telephone • Supporting Secretarial cover as required • Support other members of staff, providing cover during staff absences • Scan patient-related documentation and attach scanned documents to patients healthcare records • Action incoming emails when necessary • Always observe patient confidentiality • Be familiar and comply with all Health and Safety rules and guidance policies • Ensure computer/written records are accurately maintained and securely stored • Other duties as necessary for the efficient operation of the surgery • Undergo mandatory training as may be required to develop your skills and abilities • Act in accordance with the CGPN rules and code of conduct Confidentiality: • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, CGPN staff and other healthcare workers. They may also have access to information relating to CGPN as a business organisation. All such information from any source is to be regarded as strictly confidential • Information relating to patients, carers, colleagues, other healthcare workers or the business of CGPN may only be divulged to authorised persons in accordance with CGPN policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: • The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the CGPN Health & Safety Policy, to include:Using personal security systems within the workplace according to CGPN guidelines • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks • Making effective use of training to update knowledge and skills • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards • Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: • Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with CGPN procedures and policies, and current legislation • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by CGPN as part of this employment, such training to include: • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within CGPN, and will: • Alert other team members to issues of quality and risk • Assess own performance and take accountability for own actions, either directly or under supervision • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance • Work effectively with individuals in other agencies to meet patients needs • Effectively manage own time, workload and resources Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: • Communicate effectively with other team members • Communicate effectively with patients and carers • Recognise peoples needs for alternative methods of communication and respond accordingly This role description is intended as a basic guide to the responsibilities of the post and is not exhaustive and may be subject to review in consultation with the post holder.