Patient Administrator

To contribute to the provision of an effective and efficient community and inpatient therapy service including answering telephone calls from patients, carers, and other health care agencies and professionals and accurately receiving and recording information to convey to other staff through the electronic patient record or verbally in a timely manner. The administrator will also assist in processing email referrals and messages received by the team. The administrator role will adhere to the service specification and operating procedures and provide administrative support to the therapy team. The therapy team receives telephone calls from patients, their families and carers, GPs, nurses, and other healthcare professionals. There will be a need to allocate to, prioritise, and communicate with community teams to ensure seamless, consistent, and safe care to patients. Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible. We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process. Job description Job responsibilities To contribute to the provision of an effective and efficient community and inpatient therapy service including answering telephone calls from patients, carers, and other health care agencies and professionals and accurately receiving and recording information to convey to other staff through the electronic patient record or verbally in a timely manner. The administrator will also assist in processing email referrals and messages received by the team. The administrator role will adhere to the service specification and operating procedures and provide administrative support to the therapy team. The therapy team receives telephone calls from patients, their families and carers, GPs, nurses, and other healthcare professionals. There will be a need to allocate to, prioritise, and communicate with community teams to ensure seamless, consistent, and safe care to patients. Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible. We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.