Patient Advisor - (30 hours)

To greet patients arriving at the reception desk in a friendly and professional manner and assist with their queries and requests, including Appointments Repeat prescriptions and Test results. Logging arrival and directing patients to the appropriate part of the surgery. Ensure reception and waiting areas are kept neat and tidy. Action start and end of day procedures. Answering the telephone within agreed timescales with a professional and pleasant manner. Dealing with patient queries both personal and via telephone accurately, efficiently, and effectively. Accurately taking messages including patient details, contact details and specifics of the message and convey to the appropriate person using appropriate methods of communication dependant on urgency. Registering patients on the SystmOne whether they are a regular, immediately necessary, temporary resident or private patient accurately and completely. Booking appointments accurately with the appropriate clinician using SystmOne. Signposting and prioritising patients in line with appropriate training. Taking appropriate and accurate demographic / personal details of patients to include disabilities, carer status and other details relating to equality and diversity. Rescheduling patient appointments in the event of unplanned clinician absence. Processing change of address instructions. Managing patients who may be verbally or physically aggressive in a professional manner, using the appropriate alert systems and following policy and training. Dealing with any blood and urine specimens safely and in line with infection control policy ensuring they are safely stored and ready for collection. Lock up and secure the premises at night. This job description is not exhaustive and may be adjusted periodically after review and consultation. Job description Job responsibilities To greet patients arriving at the reception desk in a friendly and professional manner and assist with their queries and requests, including Appointments Repeat prescriptions and Test results. Logging arrival and directing patients to the appropriate part of the surgery. Ensure reception and waiting areas are kept neat and tidy. Action start and end of day procedures. Answering the telephone within agreed timescales with a professional and pleasant manner. Dealing with patient queries both personal and via telephone accurately, efficiently, and effectively. Accurately taking messages including patient details, contact details and specifics of the message and convey to the appropriate person using appropriate methods of communication dependant on urgency. Registering patients on the SystmOne whether they are a regular, immediately necessary, temporary resident or private patient accurately and completely. Booking appointments accurately with the appropriate clinician using SystmOne. Signposting and prioritising patients in line with appropriate training. Taking appropriate and accurate demographic / personal details of patients to include disabilities, carer status and other details relating to equality and diversity. Rescheduling patient appointments in the event of unplanned clinician absence. Processing change of address instructions. Managing patients who may be verbally or physically aggressive in a professional manner, using the appropriate alert systems and following policy and training. Dealing with any blood and urine specimens safely and in line with infection control policy ensuring they are safely stored and ready for collection. Lock up and secure the premises at night. This job description is not exhaustive and may be adjusted periodically after review and consultation.