Patient Care Advisor

In this role, you'll play a crucial part in our Patient Services and Triage Team, guiding patients through their healthcare journey within our practice. As our Care Navigator, you'll thrive in a dynamic, fast-paced setting where every day brings new challenges and opportunities. You'll be at the heart of patient care, ensuring each individual receives the support and guidance they need. Main duties of the job Key Responsibilities: • Patient Interaction: You will interact with patients using our messaging software. For clarification or details where needed. • Appointment Management: Efficiently book, cancel, and rearrange appointments, ensuring smooth patient flow. • Service Coordination: Signpost patients to the appropriate services and provide clear guidance on available pathways. • Administrative Support: Handle day-to-day admin tasks and assist clinical teams with non-clinical triage. • Team Collaboration: Work closely with a supportive team that values your contributions and encourages your growth. Job description Job responsibilities In this role, you'll play a crucial part in our Patient Services and Triage Team, guiding patients through their healthcare journey within our practice. As our Care Navigator, you'll thrive in a dynamic, fast-paced setting where every day brings new challenges and opportunities. You'll be at the heart of patient care, ensuring each individual receives the support and guidance they need. Main duties of the job Key Responsibilities: • Patient Interaction: You will interact with patients using our messaging software. For clarification or details where needed. • Appointment Management: Efficiently book, cancel, and rearrange appointments, ensuring smooth patient flow. • Service Coordination: Signpost patients to the appropriate services and provide clear guidance on available pathways. • Administrative Support: Handle day-to-day admin tasks and assist clinical teams with non-clinical triage. • Team Collaboration: Work closely with a supportive team that values your contributions and encourages your growth.