PATIENT CARE NAVIGATOR

MAIN RESPONSIBILITES • To liaise with team members in providing an excellent reception service. • To be efficient and courteous when answering enquiries from patients. • Receive incoming telephone calls, answer general enquiries and transfer or document calls and messages as appropriate. • Book appointments and telephone consultations for patients. • Receive and record requests for home visits. • Organise requests for ambulances, outpatient visits, social services and urgent test results as required by clinical staff. • To receive visitors and deliveries made to the surgery. • To be aware of other local resources and community organisations and provide information to patients. • To provide cover for colleagues on leave. • Register new patients according to the practice area. • Amend patients records to show and changes. • To be responsible for allocated tasks within the system. • Carry out end of day protocols ensuring reception is stocked, tidy, necessary equipment turned off and the security of the building checked. OTHER • Attend regular practice meetings and appropriate training sessions. • To be aware of and follow all directives, protocols and procedures. This list is not exhaustive and the post holder may be asked to undertake tasks that are reasonable and relevant to the role, even if they are not specifically mentioned in the document, to ensure the smooth operation of the organization or service delivery. Job description Job responsibilities MAIN RESPONSIBILITES • To liaise with team members in providing an excellent reception service. • To be efficient and courteous when answering enquiries from patients. • Receive incoming telephone calls, answer general enquiries and transfer or document calls and messages as appropriate. • Book appointments and telephone consultations for patients. • Receive and record requests for home visits. • Organise requests for ambulances, outpatient visits, social services and urgent test results as required by clinical staff. • To receive visitors and deliveries made to the surgery. • To be aware of other local resources and community organisations and provide information to patients. • To provide cover for colleagues on leave. • Register new patients according to the practice area. • Amend patients records to show and changes. • To be responsible for allocated tasks within the system. • Carry out end of day protocols ensuring reception is stocked, tidy, necessary equipment turned off and the security of the building checked. OTHER • Attend regular practice meetings and appropriate training sessions. • To be aware of and follow all directives, protocols and procedures. This list is not exhaustive and the post holder may be asked to undertake tasks that are reasonable and relevant to the role, even if they are not specifically mentioned in the document, to ensure the smooth operation of the organization or service delivery.