Patient Experience and Resolution Lead

To work with the Practice Team to ensure all feedback and enquiries are investigated and responded to within the national and local set timescales. To support the Partners and the Management Team within the Practice to enable timely and high-quality investigations and responses on behalf of Millcroft Medical Centre. To provide day to day advice and guidance to all staff involved in complaints and investigations. Job description Job responsibilities To work with the Practice Team to ensure all feedback and enquiries are investigated and responded to within the national and local set timescales. To support the Partners and the Management Team within the Practice to enable timely and high-quality investigations and responses on behalf of Millcroft Medical Centre. To provide day to day advice and guidance to all staff involved in complaints and investigations.