Patient Flow Lead

Provide operational leadership and support for patient flow across the hospital, helping to ensure safe, effective and timely movement of patients through admission, inpatient care and discharge pathways. Work with the Clinical Site Team, ward teams, discharge teams, divisional colleagues and support services to maintain oversight of bed capacity, operational pressures, escalation requirements and flow risks. Support the implementation of Trust-wide patient flow processes, including the National FOCUSED model, standard operating procedures, escalation frameworks and daily operational routines. Use data, performance information and operational intelligence to identify delays, risks and improvement opportunities, escalating issues appropriately and supporting timely action. Support effective discharge planning and delivery by working with clinical teams, discharge services, transport, community partners and system colleagues to reduce avoidable delays and improve patient experience. Contribute to the delivery of key access, flow and quality standards by supporting improvement plans, monitoring performance and helping teams to embed consistent practice. Provide day-to-day leadership, guidance and support to staff within the patient flow function, promoting a culture of accountability, continuous improvement, compassionate leadership and patient-centred care. Support the development and implementation of service improvements, pathway redesign and transformation initiatives that improve patient flow, capacity management and operational resilience. Contribute to governance, risk management, incident learning, audit and assurance processes relating to patient flow, discharge and site operations. Build effective working relationships with divisional teams, clinical leaders, performance colleagues, transformation teams, community partners and wider system stakeholders to support safe and efficient patient pathways. Support the development of reports, briefings and updates on patient flow performance, risks, improvement actions and operational delivery. Undertake any other duties appropriate to the level and responsibilities of the role, supporting the wider Site Operations function and Trust priorities as required. Job description Job responsibilities Provide operational leadership and support for patient flow across the hospital, helping to ensure safe, effective and timely movement of patients through admission, inpatient care and discharge pathways. Work with the Clinical Site Team, ward teams, discharge teams, divisional colleagues and support services to maintain oversight of bed capacity, operational pressures, escalation requirements and flow risks. Support the implementation of Trust-wide patient flow processes, including the National FOCUSED model, standard operating procedures, escalation frameworks and daily operational routines. Use data, performance information and operational intelligence to identify delays, risks and improvement opportunities, escalating issues appropriately and supporting timely action. Support effective discharge planning and delivery by working with clinical teams, discharge services, transport, community partners and system colleagues to reduce avoidable delays and improve patient experience. Contribute to the delivery of key access, flow and quality standards by supporting improvement plans, monitoring performance and helping teams to embed consistent practice. Provide day-to-day leadership, guidance and support to staff within the patient flow function, promoting a culture of accountability, continuous improvement, compassionate leadership and patient-centred care. Support the development and implementation of service improvements, pathway redesign and transformation initiatives that improve patient flow, capacity management and operational resilience. Contribute to governance, risk management, incident learning, audit and assurance processes relating to patient flow, discharge and site operations. Build effective working relationships with divisional teams, clinical leaders, performance colleagues, transformation teams, community partners and wider system stakeholders to support safe and efficient patient pathways. Support the development of reports, briefings and updates on patient flow performance, risks, improvement actions and operational delivery. Undertake any other duties appropriate to the level and responsibilities of the role, supporting the wider Site Operations function and Trust priorities as required.